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I've tried everything yet my computer is going sooo slow. please help!

Discussion in 'Virus & Other Malware Removal' started by kidprinceee, May 9, 2013.

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  1. kidprinceee

    kidprinceee Thread Starter

    Joined:
    May 9, 2013
    Messages:
    1
    This is my first post to techguy.org I heard that it is a very handy tool so here goes ...
    So my story is very simple, my computer is running super super slow. I've been
    doing a lot of downloading from the net , so i tried deleting the files that I
    downloaded. Then disk clean-up and I even removed old programs from my
    computer. Still my computer so going super slow so I then did a virus scan with my
    Mcaffe anti-virus. Still no luck, then I defragmented my computer and downloaded
    a free anti-virus program called AVG. Still no luck, so at last I came across a website
    that said that there are some sharp people over at techguys.org. Please help i've
    attached all the info as required in the attachments. (hijackthis, dds, attach,ark text files).
     

    Attached Files:

  2. OCD

    OCD Malware Specialist

    Joined:
    Sep 11, 2012
    Messages:
    273
    Hello kidprinceee,

    My name is OCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

    • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
    • The fixes are specific to your problem and should only be used for the issues on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
    • It's often worth reading through these instructions and printing them for ease of reference.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.

    IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.

    DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.

    Important Note for Vista and Windows 7 users:

    These tools MUST be run from the executable.(.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator")

    Please stay with this topic until I let you know that your system appears to be "All Clear"

    = = = = = = = = = = = = = = = = = = = =

    1. Multiple Anti-Virus Programs Installed

    I notice that you have both AVG AntiVirus Free Edition 2013 and McAfee Anti-Virus and Anti-Spyware installed at the same time. Having more than one antivirus program running at the same time can seriously degrade the performance of your system.

    Please uninstall either AVG AntiVirus Free Edition 2013 or McAfee Anti-Virus and Anti-Spyware (which ever you prefer) using either the provided uninstall feature that is part of the antivirus program or through Add/Remove Programs (for Vista and Win 7 users to go to Programs and Features in the Control Panel). As a rule of thumb one should run one firewall, one antivirus program in memory, and one anti-spyware utility in memory. It's fine to have other security tools available on an as-needed or on-demand basis, but when multiple tools simultaneously perform the same function, you're asking for trouble.

    =========================

    2. P2P - (Peer to Peer)

    I see you have/had P2P software Vuze installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections and possibly Identity Theft. It likely contributed to your current situation. This page will give you further information.

    Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

    I would strongly recommend that you uninstall this now.

    Click Start > Control Panel > Programs and Features. Locate and select the following that are present on the list and click the Remove button:

    • Vuze
    If you choose to not remove this programs please refrain from using it until we have finished cleaning your computer.

    =========================

    3. Uninstall via Programs and Features

    Click Start > Control Panel > Programs and Features. Locate and select the following that are present on the list and click the Remove button:

    • Ask Toolbar
    • Ask Toolbar Updater
    • GetSavin
    • PricePeep
    • Search Protect by conduit
    • Wajam
    =========================

    4. Reboot

    =========================

    5. Security Check

    Download Security Check by screen317 from here or here.

    • Save it to your Desktop.
    • Right click SecurityCheck.exe, select "Run as Administrator" and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    =========================

    6. AdwCleaner

    Download AdwCleaner to your desktop.

    Right click and select "Run as Administrator".

    • Run AdwCleaner and select Delete
    • Once done it will ask to reboot, allow the reboot
    • On reboot a log will be produced, please attach the content of the log to your next reply
    =========================

    7. OTL


    • Download OTL to your desktop.
    • Make sure all other windows are closed and to let it run uninterrupted.
      • Windows XP : Double click on the icon to run it.
      • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Under Custom Scan paste this in

      netsvcs
      %SYSTEMDRIVE%\*.exe
      /md5start
      explorer.exe
      winlogon.exe
      Userinit.exe
      svchost.exe
      services.exe
      /md5stop
      %systemroot%\*. /rp /s
      %systemdrive%\$Recycle.Bin|@;true;true;true
      %USERPROFILE%\..|smtmp;true;true;true /FP
      %temp%\smtmp\*.* /s >
      BASESERVICES
      DRIVES
      CREATERESTOREPOINT
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
      • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
      • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
      • You may need two posts to fit them both in.
    =========================

    In your next post please provide the following:

    • checkup.txt
    • AdwCleaner.txt
    • OTL.txt
    • Extras.txt
    • How is the computer running at the moment?
     
  3. OCD

    OCD Malware Specialist

    Joined:
    Sep 11, 2012
    Messages:
    273
    Hi kidprinceee

    Just checking in to see if you still need help?
     
  4. OCD

    OCD Malware Specialist

    Joined:
    Sep 11, 2012
    Messages:
    273
    Hi kidprinceee,

    Due to lack of feedback I am unsubscribing from the topic. If you should require help in the future please start a new topic.

    OCD
     
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