Joined BT for internet a few weeks ago and it has gone really slow

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jordan2301

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May 30, 2010
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39
hey, i joined BT 22 days ago, and when i first changed they were really really fast, and i had speeds of about 14mb.
but within the last 10 days i have gone down to 5.5mb speed.
they said that the speed would fluctuate for the first 2-4 weeks, but 4 weeks seems like a long time.
do you think guys think it will be fine after a few days?
 
Joined
Jan 28, 2001
Messages
6,523
Hi:Assuming dsl here.It it not unusual for the modem to require a"settle in" period.
Having said that.2-4 weeks seems a bit excessive to me.
I would re-check your speed,and if 14mb is the bandwidth you are paying for and you are still getting in the 5mb range,I would start badgering their tech support people.
While you are waiting,I might go to your pc makers web site and see if any more current network drivers might be available for your model

Also,is this a wired or wireless connection.Same speed on both ?
 

Couriant

James
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rule of thumb, if your speed is less than 80% of the max, then it's possibly a signal issue or too many people on in the same area
 

jordan2301

Thread Starter
Joined
May 30, 2010
Messages
39
hey,
well im supposed to be getting 20mb speeds, it has gone up to 6.2mb this morning, but that is still unacceptable.
thanks for the suggestions
 

Couriant

James
Trusted Advisor
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periodically do a speed test (like 3 every hour or so) and track your speed. If it never gets up then it's on their end. If it flucuates between top speed in non-peak hours (when people should be in work/school/bed) and low speeds in peak hours, then they are way oversold and too many people are on.
 
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