joystick problems!!!!!

help!!!!! My son (and me) need some assistance.
We are computer illiterates and are now having a technical problem. He got a joystick for Christmas and we cannot get it to work with the game that we got it to go with. The stick has been installed and now it will not set up with the game. We have followed all of the directions even changing the settings for the controller after going to the game website and seeing if anyone reported difficulties. No luck. If anyone has any advice a computer illiterate can understand I would appreciate it.
Thanks Marla

 

Not much of a gamer, but i wil offer some thought on the subject. First go to Start>Settings>Control Panel>Gaming Options and make sure that it is installed and working correctly. Next start the game and go to Options or whatever setup path is used. If it is still not working, try removing the joystick and reinstalling it. Sorry i cannot be of any real help.