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Juno email

Discussion in 'Web & Email' started by geneayres, Oct 8, 2019.

  1. geneayres

    geneayres Thread Starter

    Joined:
    Oct 8, 2019
    Messages:
    1
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Pentium(R) CPU G630 @ 2.70GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 2
    RAM: 4002 Mb
    Graphics Card: Intel(R) HD Graphics Family, 1809 Mb
    Hard Drives: C: 584 GB (525 GB Free); D: 12 GB (2 GB Free);
    Motherboard: PEGATRON CORPORATION, 2AC2
    Antivirus: Microsoft Security Essentials, Enabled and Updated

    I am having a serious problem. In can no longer access my email on Juno.com. All of my friends, family, business connections, etc. are there, and only a few have I memorized. Any help would be greatly appreciated.

    Thank you.
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,922
    First Name:
    James
    What happens when you try to access the email? What error messages do you get?
     
  3. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    18,230
    First Name:
    Liz
    Post the link you are using to access your email. Either of the two links below? Post the browser you use. Have you tried a different browser?

    https://my.juno.com/start/login.do
    https://my.juno.com/start/sp.do

    Describe what happens. "I can no longer access" doesn't tell us if the page doesn't load, the password is rejected, your username is not recognized or something else.

    Also from time to time, I take a screenshot and print out the pages of my address book. I've been using Juno since the mid 1990's and I know I would not remember everyone.
     
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