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Just purchased this laptop, and can't get it to work

Discussion in 'Windows 7' started by Missjuiceyfruit, Jun 28, 2019.

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  1. Missjuiceyfruit

    Missjuiceyfruit Thread Starter

    Jun 28, 2019
    I got a Compaq presario cq57 and it's running on Windows 7 premium. It won't connect to my wifi internet, neither can I troubleshoot anything on the laptop. When I rebooted it, it says Hp connection manager service not installed. And a Terminal failure error message. Help please!
  2. Gr3iz


    Mar 9, 2009
    First Name:
    Hello and welcome to TSG!!

    If you just bought it, does it come with any kind of warranty or support? Try them first. They owe it to you to provide a working system, IMHO!
  3. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    The Compaq Presario CQ57 series laptop is a very old model.
    What's the exact product number(P/N) and serial number(S/N) on yours?

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