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Just purchased this laptop, and can't get it to work

Discussion in 'Windows 7' started by Missjuiceyfruit, Jun 28, 2019.

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  1. Missjuiceyfruit

    Missjuiceyfruit Thread Starter

    Joined:
    Jun 28, 2019
    Messages:
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    I got a Compaq presario cq57 and it's running on Windows 7 premium. It won't connect to my wifi internet, neither can I troubleshoot anything on the laptop. When I rebooted it, it says Hp connection manager service not installed. And a Terminal failure error message. Help please!
     
  2. Gr3iz

    Gr3iz

    Joined:
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    Messages:
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    First Name:
    Mark
    Hello and welcome to TSG!!

    If you just bought it, does it come with any kind of warranty or support? Try them first. They owe it to you to provide a working system, IMHO!
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    The Compaq Presario CQ57 series laptop is a very old model.
    What's the exact product number(P/N) and serial number(S/N) on yours?

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