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Solved Kali linux frozen at boot screen cant access bios.

Discussion in 'Linux and Unix' started by IBleedKnives, Oct 6, 2019.

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  1. IBleedKnives

    IBleedKnives Thread Starter

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    I recently Installed kali on my Desktop and it was working fine until a couple days ago when I had to force a shutdown in the middle of a restart as it decided to freeze on boot up. Ever since it's been frozen on the boot screen with the Dell icon and a half loaded blue progress bar of some kind. I've attempted to load kali live via usb and disc but neither has worked thus far. I've tried disconnecting to power supply and removing the cmos battery for several minutes then restarting the system. I've even tried physically removing all hard drives/ discs etc. to try and change the boot order as it hasn't accepted any keyboard or mouse input. My specs are pretty simple nothing too complex so I'm not sure why this has been an issue. I appreciate any input you guys might have.
     
  2. bassfisher6522

    bassfisher6522

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    OK....what are they?

    Is this a retail boxed PC....ie Dell/HP?

    Are you dual booting?
     
  3. IBleedKnives

    IBleedKnives Thread Starter

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    tbh its an older dell workstation my friend gave me. the graphics card is a gtx 580 its got 8 cores each at 3.80 Ghz its got 16 gigs of ram im not quite sure of the details of the motherboard im not much of an expert on hardware thats really all i know. I'm not dual booting kali is my main os
     
  4. Johnny b

    Johnny b

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    I've never used Kali, Puppy Linux fan here, but under 'system' you might find a sub menu relating to hardware info, when you do get it to boot..
     
  5. bassfisher6522

    bassfisher6522

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    What's the service tag number on that Dell?

    Power off the PC and unplug it......then open case, look for the cmos battery and pull it out for 5 minutes. Then reinsert it, plug back in and power up.
     
  6. IBleedKnives

    IBleedKnives Thread Starter

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    i've tried this it just threw me back to the frozen boot screen. how would i find out the service tag number ? cant say i know what that is.
     
  7. IBleedKnives

    IBleedKnives Thread Starter

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    Dont know if this helps but here's an image of the screen I mentioned
    20191006_094820.jpg
     
  8. bassfisher6522

    bassfisher6522

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    service tag number is on the Dell case
     
  9. IBleedKnives

    IBleedKnives Thread Starter

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    the service tag is hxnxrw1
     
  10. bassfisher6522

    bassfisher6522

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  11. IBleedKnives

    IBleedKnives Thread Starter

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  12. bassfisher6522

    bassfisher6522

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    That link is to show you you need the latest drivers and Bios.

    Looks like you'll need to factory reset your Dell....try this.......

    Windows 10 Reset on Locked Computer
    If you are locked out of your computer because you don't have the password, you can attempt to reset your password by logging in to your Microsoft account from another computer. When this isn't an option, you can still reset the computer by turning it off and holding down the Shift key while pressing the power button. Release Shift when the Recovery screen is displayed. Select Troubleshoot, press Enter and then select Reset this PC and Remove Everything.
     
  13. Johnny b

    Johnny b

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  14. Johnny b

    Johnny b

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    Can you get into the BIOS?
    That is where you change boot order.
     
  15. managed

    managed Trusted Advisor Spam Fighter

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    Is this Solved ? If it is please post the solution
     
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