1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Kaspersky AV and IS Problem on XP

Discussion in 'Windows XP' started by Tabvla, Feb 5, 2013.

Thread Status:
Not open for further replies.
  1. Tabvla

    Tabvla Thread Starter

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    THIS POST IS FOR INFORMATION ONLY​


    Applies to : Kaspersky AV and Internet Security on Windows XP

    On Monday 04-02-2013 Kaspersky Labs issued an update to KIS 2013. This update had a bug which executed a continuous loop. This resulted in 99% of the CPU cycles being continuously used rendering most computers unusable. Even when logged in as the Administrator it was impossible to stop this process from continuing as the process was protected and could not be terminated.

    If you have been affected by this problem then the solution is as follows: -

    1. Login as the Administrator
    2. Open the KIS User Interface (Be patient as this may take a few minutes as the CPU is fully deployed with the looping bug)
    3. Click on Settings
    4. In Settings click on Protection Centre > Web AntiVirus
    5. In Web AntiVirus untick Enable Web AntiVirus
    6. Click Apply (lower right-hand corner)
    7. Click OK
    8. Logout
    9 Restart

    When you have restarted click on Update.

    When the update has been applied return to the Settings interface and retick Web AntiVirus.

    The problem will now be resolved.

    T.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1088288

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice