Kaspersky AV and IS Problem on XP

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Tabvla

Thread Starter
Joined
Apr 10, 2006
Messages
2,554
THIS POST IS FOR INFORMATION ONLY​

Applies to : Kaspersky AV and Internet Security on Windows XP

On Monday 04-02-2013 Kaspersky Labs issued an update to KIS 2013. This update had a bug which executed a continuous loop. This resulted in 99% of the CPU cycles being continuously used rendering most computers unusable. Even when logged in as the Administrator it was impossible to stop this process from continuing as the process was protected and could not be terminated.

If you have been affected by this problem then the solution is as follows: -

1. Login as the Administrator
2. Open the KIS User Interface (Be patient as this may take a few minutes as the CPU is fully deployed with the looping bug)
3. Click on Settings
4. In Settings click on Protection Centre > Web AntiVirus
5. In Web AntiVirus untick Enable Web AntiVirus
6. Click Apply (lower right-hand corner)
7. Click OK
8. Logout
9 Restart

When you have restarted click on Update.

When the update has been applied return to the Settings interface and retick Web AntiVirus.

The problem will now be resolved.

T.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top