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KeenValue...Return???? and Hijack log

Discussion in 'Virus & Other Malware Removal' started by qpqpzmzm, Apr 11, 2004.

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  1. qpqpzmzm

    qpqpzmzm Thread Starter

    Joined:
    Sep 18, 2003
    Messages:
    202
    Two issues listed below.

    Issue 1

    My Norton Anti Virus has identified two files with Keenvalue which it cannot delete or quarantine. My suspicion is that is might be finding it in a quarantine log from Adaware, Spybots or Spyguard but I do not know?

    Here is the Norton log entry.

    ,Threat category: AdwareSource: C:\RECYCLER\S-1-5-21-1085031214-1202660629-1957994488-1000\Dc740.exe,Description: The file C:\RECYCLER\S-1-5-21-1085031214-1202660629-1957994488-1000\Dc740.exe is a Adware threat.

    ,Threat category: AdwareSource: C:\RECYCLER\S-1-5-21-1085031214-1202660629-1957994488-1000\Dc739.exe,Description: The file C:\RECYCLER\S-1-5-21-1085031214-1202660629-1957994488-1000\Dc739.exe is a Adware threat.

    Should I worry about these and try and delete them in other ways? I could not manually find the file called C:\RECYCLER?

    --------

    Issue 2

    Trying to do routine maintenance and delete the temp directories and cannot clean the Temp internet directory (it just hangs). THis concerned me because in the past when I had the Keenvalue problem I also could not get into Temp to clean it. I accessed my past solution located here (specifically the exchange on page 2).

    You will see in the past I went to a manual removal as directed from eldergeek website which was this

    I tried to follow this again to delete the Temp Internet files but this file [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Volum eCaches\Compress Old Files
    ] no longer seems to exist, probably because I deleted it before, SO where would I look now for those stored files and HOW do I delete them???

    ------------------

    Here is a Hijack log just in case

    Logfile of HijackThis v1.97.2
    Scan saved at 9:41:10 AM, on 4/11/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\WINNT\system32\GEARSEC.EXE
    C:\WINNT\system32\hidserv.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\WINNT\system32\regsvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    C:\WINNT\system32\MSTask.exe
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINNT\SYSTEM32\THOTKEY.EXE
    C:\Program Files\TOSHIBA\TME2\Tmesrv2.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\System32\mspmspsv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\SymTray.exe
    C:\WINNT\system32\TPWRTRAY.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINNT\Plaxo\1.4.2.25\InstallStub.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\Program Files\Linksys\Wireless-B Notebook Adapter\WPC11Cfg.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\Common Files\Symantec Shared\NMain.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
    C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
    C:\Documents and Settings\dballantine\My Documents\Internet & computer Scrubbers\hijackthis[1]\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.icefloe.com/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
    O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME2\TMESRV2.EXE /logon
    O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKCU\..\Run: [PlaxoUpdate] C:\WINNT\Plaxo\1.4.2.25\InstallStub.exe -a
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [Gadwin PrintScreen 2.6] C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe /nosplash
    O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Wireless-B Notebook Adapter Utility.lnk = C:\Program Files\Linksys\Wireless-B Notebook Adapter\WPC11Cfg.exe
    O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speedera.net/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37967.440150463
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex/controls/sdkupdate/sdkinst.cab

    --------

    Thx for any and all help and sorry for the length!
     
  2. dr_cool_j

    dr_cool_j

    Joined:
    Feb 14, 2004
    Messages:
    127
    Step 1
    empty your recycle bin and/or norton deleted files(or similar name)

    Step 2
    run cwshredder, then x-cleaner
    after that run, install & update
    spybot & ad-aware
    remove any items listed as its all bad..
    when done restart windows to make sure its all gone

    Step 3
    remove programs to speed up system ( most are not need to run 24/7)
    HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    HKCU\..\Run: [PlaxoUpdate] C:\WINNT\Plaxo\1.4.2.25\InstallStub.exe -a
    Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

    After all this if its still and issue
    repost a NEW hijackthis log
     
  3. qpqpzmzm

    qpqpzmzm Thread Starter

    Joined:
    Sep 18, 2003
    Messages:
    202
    Thx Jason,

    Before I proceed I should tell you what I already have on my machine and what I did.

    I have
    - Spybot
    - AdAware 6.0
    - SpyGuard
    - Pop-up Stopper

    I updated and ran the first 2 before posting my Hijack log.

    I am downloading CW shredder and the x-Cleaner but will not initialize them until I hear back from you if you thik it is necessary based on what I already have running.

    thx for the help and happy Easter!

    I am gone now for most of the day but will return to this later.

    Regards.
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,203
    Before you post your final log, please download the latest version of Hijack This, which is v1.97.7 as yours is an older one.

    You can get it here:

    http://www.sherrylynn.us/HijackThis.exe

    Cookie
     
  5. qpqpzmzm

    qpqpzmzm Thread Starter

    Joined:
    Sep 18, 2003
    Messages:
    202
    - Emptied recycle bin
    - Downloaded and ran CW Shredder - it said I was clean
    - Downloaded and ran the x-Cleaner. It could not clean out my Internet Temp Files and just got hung up trying and had to be shut down via task manager (not responding)

    Have not yet removed programs but did download newer Hijack and will post log.

    thx.
     
  6. qpqpzmzm

    qpqpzmzm Thread Starter

    Joined:
    Sep 18, 2003
    Messages:
    202
    Here is the new log

    Logfile of HijackThis v1.97.7
    Scan saved at 8:34:39 PM, on 4/11/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\WINNT\system32\GEARSEC.EXE
    C:\WINNT\system32\hidserv.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\WINNT\system32\regsvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    C:\WINNT\system32\MSTask.exe
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINNT\SYSTEM32\THOTKEY.EXE
    C:\Program Files\TOSHIBA\TME2\Tmesrv2.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\System32\mspmspsv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\SymTray.exe
    C:\WINNT\system32\TPWRTRAY.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINNT\Plaxo\1.4.2.25\InstallStub.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\Program Files\Linksys\Wireless-B Notebook Adapter\WPC11Cfg.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
    C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\dballantine\Local Settings\Temporary Internet Files\Content.IE5\VHOG4VNB\HijackThis[1].exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.icefloe.com/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
    O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME2\TMESRV2.EXE /logon
    O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKCU\..\Run: [PlaxoUpdate] C:\WINNT\Plaxo\1.4.2.25\InstallStub.exe -a
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [Gadwin PrintScreen 2.6] C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe /nosplash
    O4 - HKCU\..\Run: [X-Cleaner Freeware] "C:\PROGRA~1\X-CLEA~1\XCleaner_free.exe" -turbo -autostart -NOREBOOT
    O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Wireless-B Notebook Adapter Utility.lnk = C:\Program Files\Linksys\Wireless-B Notebook Adapter\WPC11Cfg.exe
    O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speedera.net/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37967.440150463
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex/controls/sdkupdate/sdkinst.cab
     
  7. qpqpzmzm

    qpqpzmzm Thread Starter

    Joined:
    Sep 18, 2003
    Messages:
    202
    Quick summary of where I am at.

    - I still cannot get my Internet Temp files to delete. THis is a concern because when I had Keenvalue before thiis problem persisted. I detailed above how I manually deleted them before but that does not seem to be an option this time as that folder does not seem to exist (maybe because I deleted it...see first post in this thread).

    - I am still a little concerned about my Norton finding Keenvalue but my gut is telling me that the location it found it might be a quarantine area even though I could not find that location manually or by using "Find".

    Anyway hoping to get these resolved...any help appreciated!
     
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