Keep getting blue screens during SP1 installation

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slitherax

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Joined
Sep 24, 2011
Messages
39
Hi there,
I'm trying to install Windows 7 SP1, but about four minutes into the process, I get a blue screen. This has happened every time I've attempted the installation. I also frequently get blue screens whilst working generally. Do you know what the problem is? System info and the report from the latest blue screen are below.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: AMD Athlon(tm) II X4 640 Processor, AMD64 Family 16 Model 5 Stepping 3
Processor Count: 4
RAM: 16382 Mb
Graphics Card: ATI Radeon HD 5500 Series, -2048 Mb
Hard Drives: C: Total - 1907626 MB, Free - 1813370 MB;
Motherboard: ASUSTeK Computer INC., M4A78LT-M
Antivirus: AVG Anti-Virus 2012, Updated and Enabled


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000005003
BCP2: FFFFF70001080000
BCP3: 0000000000004D8C
BCP4: 00004DB000009B5C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\121111-36285-01.dmp
C:\Users\Dee\AppData\Local\Temp\WER-665063-0.sysdata.xml

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Joined
May 7, 2011
Messages
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The error code is a Memory Management fault usually caused by failing RAM, it can also be due to a bad driver. Have you installed any new drivers recently.

Run the test below to check your memory.

Preliminary checks
You should first check the model of RAM stick that you have on the manufacturers site for the recommended voltage setting and then make sure it is set correctly in the PC's Bios. An incorrect voltage setting may be the reason for your problems so test the PC's performance again if the voltage was incorrect.
Errors can also be caused by dirty contacts, mismatched sticks or using them in the wrong slots. Check all sticks are the same make and specification, check the motherboard manual for the correct slots to use. Remove all the sticks and clean the contacts with a soft pencil eraser and blow out the slots with a can of compressed air.
Download Memtest86+ from here
When the download is complete right click the file and select Extract Here and burn the image to a CD.
In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
Install the program and start the application. Select the top left hand option to burn image file to disk and then on the next window click on the small yellow folder icon and browse to the ISO file you have downloaded. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
Testing
Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos. Leave the test to run through at least 8 cycles or until it is showing some errors. If errors show in the test, remove all but one of your RAM sticks and repeat the test on each stick until you find the one that is faulty. This is a long slow test and should ideally be run overnight.
The memtest will not be 100% accurate but should easily detect any major faults.
IMPORTANT
Always disconnect your PC from the mains supply when removing Ram sticks and earth your hands to discharge any static electricity to avoid damage to sensitive components. If performing this test on a laptop PC you should also remove the battery before removing or replacing the RAM sticks.
 
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