Keep getting the blue screen of death

Sofia2126

Thread Starter
Joined
Jan 13, 2021
Messages
2
I'm trying to install bitdefender but my laptop in the middle of doing something keeps going to this blue screen that gives an error win32k.sys and also says memory management. I am not very knowledgeable with any of this and I would really appreciate it if someone can help walk me through what I need to do to fix this issue.. thank you for doing what you guys do!
 
Joined
Sep 21, 2007
Messages
12,872
So the bitdefender did not cause the blue screen, right?

Download WhoCrashed, it will give you an english explanation of what the blue screen error means.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,311
Hi, have you already installed Bitdefender on your pc?
If no, do you still get a blue screen - is this at startup, playing games, etc?
Use Windows Defender Antivirus that is already installed until you solve this problem.
======
Let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
 

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