Hi guys, this is a new system I built and it had been working well for 2 months. Last month, I left home for 2 weeks and the PC was left powered up. After powering it up again, it reboots frequently.
In the Windows event log, it shows kernel power error. The time it takes from bootup to reboot varies each time. If I leave it doing nothing, it can take up to 1-2 hours. However, I find that I can trigger the reboot by installing the NVIDIA driver or the WIN 10 update. It turns off and reboots during the installation. Every time it reboots, the screen turns black, GPU fans spin up and there is the WIN10 USB disconnect sound.
Here is a link of the video I took: https://drive.google.com/file/d/10cIYuOvuOOIxqiV1hWaNXIvFFL1iiJVP/view?usp=sharing
When it reboots during the Win 10 update, the system becomes unrecoverable and I have to reinstall the Windows. When it reboots during NVIDIA, most of the time, the auto repair doesn't work and I need to recover to a restore point.
This is my system info
Win 10 Pro 64bit
Ryzen 7 3700x
B450-A Pro max
2 x G.Skill F4-3200C15-16GVK
M.2 WDS100T3X0C-00SJG0
GALAX NVIDIA 2070 supper
MSI B450-A-Pro Max
Corsair CX650M 650W
I have done to the followings to find out what causes the problem but no luck
- upgrade BIOS version
- use another hard drive for Windows
- test each RAM individually
- changing window power option
- run windows memory diagnostic
- run sfc /scannow
- Replace the motherboard with a brand new MSI X470 Gaming Plus Max
- Replace the PSU with a brand new Cooler Master 80+ Gold MWE 750W
- Connect to another power point
- Replace the GPU with my old one Radeon HD 5850
- Unplug all the externals, mouse, audio, keyboard, monitor(I remote desktop into the system, install the NVIDIA driver and it reboots)
There is no bent pin on the CPU. I am thinking it can't be the CPU, or can it? But I don't think what else to try.
Cheers,
Tom
In the Windows event log, it shows kernel power error. The time it takes from bootup to reboot varies each time. If I leave it doing nothing, it can take up to 1-2 hours. However, I find that I can trigger the reboot by installing the NVIDIA driver or the WIN 10 update. It turns off and reboots during the installation. Every time it reboots, the screen turns black, GPU fans spin up and there is the WIN10 USB disconnect sound.
Here is a link of the video I took: https://drive.google.com/file/d/10cIYuOvuOOIxqiV1hWaNXIvFFL1iiJVP/view?usp=sharing
When it reboots during the Win 10 update, the system becomes unrecoverable and I have to reinstall the Windows. When it reboots during NVIDIA, most of the time, the auto repair doesn't work and I need to recover to a restore point.
This is my system info
Win 10 Pro 64bit
Ryzen 7 3700x
B450-A Pro max
2 x G.Skill F4-3200C15-16GVK
M.2 WDS100T3X0C-00SJG0
GALAX NVIDIA 2070 supper
MSI B450-A-Pro Max
Corsair CX650M 650W
I have done to the followings to find out what causes the problem but no luck
- upgrade BIOS version
- use another hard drive for Windows
- test each RAM individually
- changing window power option
- run windows memory diagnostic
- run sfc /scannow
- Replace the motherboard with a brand new MSI X470 Gaming Plus Max
- Replace the PSU with a brand new Cooler Master 80+ Gold MWE 750W
- Connect to another power point
- Replace the GPU with my old one Radeon HD 5850
- Unplug all the externals, mouse, audio, keyboard, monitor(I remote desktop into the system, install the NVIDIA driver and it reboots)
There is no bent pin on the CPU. I am thinking it can't be the CPU, or can it? But I don't think what else to try.
Cheers,
Tom