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Kerio is acting very weird...and can't install new version

Discussion in 'Windows XP' started by divt154, Feb 23, 2006.

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  1. divt154

    divt154 Thread Starter

    Joined:
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    Hi. My story is, is that I tried to install the newest version of Kerio Personal Firewall, but I can't install it. The installer says that I already have a higher version installed. So I checked the version number on the one I have and it was 4.2.2. The newest version is 4.2.3. So, what is going on here?
     
  2. Dan Penny

    Dan Penny

    Joined:
    Mar 25, 2005
    Messages:
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    From Sunbelt;

    Please uninstall any version of the Kerio Personal Firewall
    before installing this release.

    Before installing Sunbelt/Kerio Personal Firewall please
    uninstall any other firewall you may have installed. It is
    impossible to run more than one firewall on a computer. Note:
    Kerio will automatically disable the Windows Firewall that is
    included in Windows XP.


    The way your post is worded, it sounds as if maybe you didn't uninstall the last version and reboot?
     
  3. divt154

    divt154 Thread Starter

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    I tried to uninstall, but it already said another uninstallation was going on, even though there wasn't.
     
  4. Dan Penny

    Dan Penny

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    This was through Control Panel, Add/Remove Programs?
     
  5. divt154

    divt154 Thread Starter

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    Feb 22, 2006
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    223
  6. Dan Penny

    Dan Penny

    Joined:
    Mar 25, 2005
    Messages:
    525
    Sorry to be away for so long.

    It seems as if you're in a loop. If you haven't already fixed this problem I suggest that;

    Ensuring that Kerio has NOT started and is NOT running, enter regedit (do a restore point first) and search for any instances of "Kerio" or "KPF" or "Sunbelt". Some keys you find may refer to a CLSID number. Mark that number/code down and then search for any keys containing it. Etc, etc. When all (Kerio specific & Kerio related) keys have been removed, do a fresh boot and attempt the install of the new version.

    Disclaimer:
    I'll state here that I'm a renegade when it comes to the registry. If there's something I don't like, it's gone! So, you may want to wait for other suggestions. As long as a current restore point is established, you shouldn't have any problems. If you're not sure about a key or anything in the registry, *don't* do it.
     
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