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Kernel 41 error

Discussion in 'Windows 7' started by MarkySharky, Dec 20, 2012.

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  1. MarkySharky

    MarkySharky Thread Starter

    Joined:
    Dec 20, 2012
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 16346 Mb
    Graphics Card: NVIDIA GeForce GTX 670, -2048 Mb
    Hard Drives: B: Total - 953667 MB, Free - 894754 MB; C: Total - 114370 MB, Free - 60659 MB; M: Total - 953866 MB, Free - 915218 MB;
    Motherboard: Gigabyte Technology Co., Ltd., Z77-D3H
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    Have been getting kernel 41 errors and/or BSOD usually when Steam is downloading/updating games.

    This is a new custom build machine which I have only had since Monday.

    minidump attached and memtest running results.

    I have also run disk check and no errors reported.

    Any ideas?

    Kind regards,

    Mark
     

    Attached Files:

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  3. dvk01

    dvk01 Moderator Malware Specialist

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    that is most likely a hardware issue and probably power supply or graphics drivers issues ( my gut feeling is insufficient power ) or it has been overclocked & needs stepping down to correct clock speed
    if it is a brand new machine, then get in touch with the supplier to look at it
     
  4. MarkySharky

    MarkySharky Thread Starter

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    Thanks for quick reply. How do I change the overclock speed?

    Is overclocking really necessary on this machine?
     
  5. MarkySharky

    MarkySharky Thread Starter

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    BSOD just received when running Half-Life 2 via Steam.
     

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  6. dvk01

    dvk01 Moderator Malware Specialist

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    that bsod looks like graphics card related
    try updating graphics card drivers, but on such a new computer, I would contact the seller
     
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