Kernel 41 error

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MarkySharky

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Dec 20, 2012
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3
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 16346 Mb
Graphics Card: NVIDIA GeForce GTX 670, -2048 Mb
Hard Drives: B: Total - 953667 MB, Free - 894754 MB; C: Total - 114370 MB, Free - 60659 MB; M: Total - 953866 MB, Free - 915218 MB;
Motherboard: Gigabyte Technology Co., Ltd., Z77-D3H
Antivirus: Microsoft Security Essentials, Updated and Enabled

Have been getting kernel 41 errors and/or BSOD usually when Steam is downloading/updating games.

This is a new custom build machine which I have only had since Monday.

minidump attached and memtest running results.

I have also run disk check and no errors reported.

Any ideas?

Kind regards,

Mark
 

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dvk01

Derek
Retired Moderator Retired Malware Specialist
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Dec 14, 2002
Messages
56,452
that is most likely a hardware issue and probably power supply or graphics drivers issues ( my gut feeling is insufficient power ) or it has been overclocked & needs stepping down to correct clock speed
if it is a brand new machine, then get in touch with the supplier to look at it
 

MarkySharky

Thread Starter
Joined
Dec 20, 2012
Messages
3
Thanks for quick reply. How do I change the overclock speed?

Is overclocking really necessary on this machine?
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
that bsod looks like graphics card related
try updating graphics card drivers, but on such a new computer, I would contact the seller
 
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