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Kernel Power 41

Discussion in 'Hardware' started by Xeniphus, May 14, 2015.

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  1. Xeniphus

    Xeniphus Thread Starter

    Joined:
    May 13, 2015
    Messages:
    3
    Hello.

    I think this belongs in hardware, although I have absolutely no idea what the problem is.
    I've been having my PC randomly shutdown and restart, or freeze and make a screeching sound through my headset for the past year, and I've tried basically every solution I could find online, I've even had it checked on my people who's job it is, only to have it return after a few weeks..
    The log says: Critical, Source = Kernel-Power, Event ID = 41 and Task catergory = (63).
    I've been having this problem since I bought a new CPU, GPU and motherboard.

    My Specs are :
    OS: WIndows 7
    CPU: Intel Core i5-4570 CPU @ 3.20 GHz.
    6.00GB RAM
    GPU: Nvidia Geforce GTX 760
    Motherboard: ASUS B85M-G

    Things I've tried so far:
    Checked to see if it was a temperature issue.
    Did a HDD memory check.
    Bought a new HDD, just to be sure, seeing as someone said it could be an electrical defect, since my old one was really old.
    Bought a new and better PSU.
    Tried the little solutions you find online, such as turning off sleep mode, not allowing devices to turn on computers etc...
    There's more I tried, but I can't think of anything else at the moment, seeing as it's almost keeping me busy for over a year.

    I'm stumped at this problem, because it's so inconsistent, I can go days without the PC shutting down, only to have it happen 3-4 times a day all of a sudden.

    I sincerely hope someone knows a solution to this.
    Thanks in advance.
     
  2. Frost_WD

    Frost_WD Western Digital Representative

    Joined:
    Apr 7, 2015
    Messages:
    88
    Hi Xeniphus,


    The event Kernel-Power, Event ID = 41 simply indicates that the PC shut down unexpectedly. As you have installed new hardware components the first thing I would suggest is to make sure that they are firmly in place and that you have all the latest drivers for them. If you have another PC or if you can borrow one from someone – test the new components on it (doing that with the CPU and the Motherboard might be a bit harder, but is the only actual way to rule them out). Also, are you using multiple devices on a power strip that is in a single wall socket?
    Make sure you are not hitting 100% on any of the components in resource manager too. Also, could you tell us your components temperatures?


    Keep us posted,
    Frost_WD
     
  3. Xeniphus

    Xeniphus Thread Starter

    Joined:
    May 13, 2015
    Messages:
    3
    Hi,

    Thanks for the quick reply. When I first got the parts, I installed them myself, but, seeing as I had that problem, I brought it to a pc repairshop, where they took it apart and reinstalled it properly. I'll try and look into borrowing a pc from someone, if they're willing to miss it for a while, seeing as I don't have another pc myself.

    I'm using a single power strip, plugged into the wall socket, with my monitor/pc plugged into.
    At the moment of typing this, my CPU Usage is around 12%, and physical memory around 54%.
    My Temps right now are :


    Open Hardware Monitor Report

    --------------------------------------------------------------------------------

    Version: 0.7.1.0

    --------------------------------------------------------------------------------

    Common Language Runtime: 4.0.30319.34209
    Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
    Process Type: 64-Bit

    --------------------------------------------------------------------------------

    Sensors

    |
    +- ASUS B85M-G (/mainboard)
    | |
    | +- Nuvoton NCT6791D (/lpc/nct6791d)
    | | +- CPU VCore : 0.888 0.88 0.888 (/lpc/nct6791d/voltage/0)
    | | +- Voltage #2 : 1.04 1.04 1.04 (/lpc/nct6791d/voltage/1)
    | | +- AVCC : 3.36 3.36 3.36 (/lpc/nct6791d/voltage/2)
    | | +- 3VCC : 3.36 3.36 3.36 (/lpc/nct6791d/voltage/3)
    | | +- Voltage #5 : 1.016 1.008 1.016 (/lpc/nct6791d/voltage/4)
    | | +- Voltage #6 : 2.032 2.032 2.032 (/lpc/nct6791d/voltage/5)
    | | +- Voltage #7 : 0.784 0.776 0.912 (/lpc/nct6791d/voltage/6)
    | | +- 3VSB : 3.408 3.408 3.408 (/lpc/nct6791d/voltage/7)
    | | +- VBAT : 3.328 3.328 3.344 (/lpc/nct6791d/voltage/8)
    | | +- VTT : 1.008 1.008 1.008 (/lpc/nct6791d/voltage/9)
    | | +- Voltage #11 : 0.216 0.216 0.224 (/lpc/nct6791d/voltage/10)
    | | +- Voltage #12 : 0.176 0.176 0.176 (/lpc/nct6791d/voltage/11)
    | | +- Voltage #13 : 1.016 1.008 1.016 (/lpc/nct6791d/voltage/12)
    | | +- Voltage #14 : 1.04 1.04 1.04 (/lpc/nct6791d/voltage/13)
    | | +- Voltage #15 : 0.224 0.224 0.224 (/lpc/nct6791d/voltage/14)
    | | +- CPU Core : 32 32 37 (/lpc/nct6791d/temperature/0)
    | | +- Temperature #1 : 30 30 31 (/lpc/nct6791d/temperature/1)
    | | +- Temperature #2 : 15 15 15 (/lpc/nct6791d/temperature/2)
    | | +- Temperature #3 : 38 33 38 (/lpc/nct6791d/temperature/3)
    | | +- Temperature #4 : 106 105 106 (/lpc/nct6791d/temperature/4)
    | | +- Temperature #5 : 103 103 103 (/lpc/nct6791d/temperature/5)
    | | +- Temperature #6 : 104 103 104 (/lpc/nct6791d/temperature/6)
    | | +- Fan #2 : 1181 1167 1210 (/lpc/nct6791d/fan/1)
    | | +- Fan Control #1 : 61.9608 61.1765 65.8824 (/lpc/nct6791d/control/0)
    | | +- Fan Control #2 : 32.1569 29.8039 32.9412 (/lpc/nct6791d/control/1)
    | | +- Fan Control #3 : 100 100 100 (/lpc/nct6791d/control/2)
    | | +- Fan Control #4 : 100 100 100 (/lpc/nct6791d/control/3)
    | | +- Fan Control #5 : 100 100 100 (/lpc/nct6791d/control/4)
    | | +- Fan Control #6 : 100 100 100 (/lpc/nct6791d/control/5)
    |
    +- Intel Core i5-4570 (/intelcpu/0)
    | +- Bus Speed : 99.7702 99.7702 99.7772 (/intelcpu/0/clock/0)
    | +- CPU Core #1 : 798.162 798.162 3591.73 (/intelcpu/0/clock/1)
    | +- CPU Core #2 : 798.162 798.162 3392.19 (/intelcpu/0/clock/2)
    | +- CPU Core #3 : 798.162 798.162 3392.19 (/intelcpu/0/clock/3)
    | +- CPU Core #4 : 798.162 798.162 3392.19 (/intelcpu/0/clock/4)
    | +- CPU Core #1 : 30 29 41 (/intelcpu/0/temperature/0)
    | +- CPU Core #2 : 32 31 36 (/intelcpu/0/temperature/1)
    | +- CPU Core #3 : 28 28 41 (/intelcpu/0/temperature/2)
    | +- CPU Core #4 : 31 30 35 (/intelcpu/0/temperature/3)
    | +- CPU Package : 32 32 41 (/intelcpu/0/temperature/4)
    | +- CPU Total : 3.07692 1.53847 25 (/intelcpu/0/load/0)
    | +- CPU Core #1 : 3.07692 0 100 (/intelcpu/0/load/1)
    | +- CPU Core #2 : 4.61538 0 16.0494 (/intelcpu/0/load/2)
    | +- CPU Core #3 : 0 0 44.6154 (/intelcpu/0/load/3)
    | +- CPU Core #4 : 4.61538 0 35.8025 (/intelcpu/0/load/4)
    | +- CPU Package : 1.05901 0.939051 8.64483 (/intelcpu/0/power/0)
    | +- CPU Cores : 0.0593413 0.00648159 4.83989 (/intelcpu/0/power/1)
    | +- CPU Graphics : 0 0 0 (/intelcpu/0/power/2)
    | +- CPU DRAM : 3.86432 3.84521 4.76279 (/intelcpu/0/power/3)
    |
    +- Generic Memory (/ram)
    | +- Memory : 55.596 54.9624 55.596 (/ram/load/0)
    | +- Used Memory : 3.30222 3.26459 3.30222 (/ram/data/0)
    | +- Available Memory : 2.63746 2.63746 2.67509 (/ram/data/1)
    |
    +- NVIDIA GeForce GTX 760 (/nvidiagpu/0)
    | +- GPU Core : 135 0 135 (/nvidiagpu/0/clock/0)
    | +- GPU Memory : 324 324 324 (/nvidiagpu/0/clock/1)
    | +- GPU Shader : 270 0 270 (/nvidiagpu/0/clock/2)
    | +- GPU Core : 37 37 40 (/nvidiagpu/0/temperature/0)
    | +- GPU Core : 0 0 30 (/nvidiagpu/0/load/0)
    | +- GPU Memory Controller : 6 5 22 (/nvidiagpu/0/load/1)
    | +- GPU Video Engine : 0 0 0 (/nvidiagpu/0/load/2)
    | +- GPU Memory : 38.4951 38.3957 39.3021 (/nvidiagpu/0/load/3)
    | +- GPU : 960 960 1050 (/nvidiagpu/0/fan/0)
    | +- GPU Fan : 34 34 34 (/nvidiagpu/0/control/0)
    |
    +- WDC WD5003AZEX-00MK2A0 (/hdd/0)
    | +- Temperature : 22 22 22 (/hdd/0/temperature/0)
    | +- Used Space : 78.0223 78.0223 78.0224 (/hdd/0/load/0)
     
  4. Frost_WD

    Frost_WD Western Digital Representative

    Joined:
    Apr 7, 2015
    Messages:
    88
    Hi,


    Well, as far as I see, your temperatures are in order. You could run a stress test, however at this point I would suggest going to an expert where they can check all your components one by one. Other than that, you could consider asking for an RMA of the motherboard, but I cannot guarantee the problem is with it/limited to it.


    Best of luck,
    Frost_WD
     
  5. Xeniphus

    Xeniphus Thread Starter

    Joined:
    May 13, 2015
    Messages:
    3
    Hello,

    Thanks for the advice, I've already brought it to an expert once. They didn't see a problem, because it didn't shut down during the time it was there. But that was before I knew about the kernel error, so if I show it to them now, they would propably have some sort of idea what to look at.

    Thanks alot for the help so far.
     
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