Kernel-stack-inpage-error

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mekobug

Thread Starter
Joined
Dec 29, 2012
Messages
3
My computer is a gateway laptop running Windows XP SP3
I keep on receiving message errors on a blue screen.
The latest one is :

Kernel-Stack-inpage-error

Stop ; 0X00000077
0XC0000056
0XC000056
0X0000000
0X03CF8000

I did a chkdsk disk scanner. Nothing happened
I run the computer virus program and I have no virus.
I cannot install back Adobe flash player which crashes regularly.
I receive many copies of the same email in Outlook.

What can I do next ?
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,065
Hi, some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.

Download BlueScreenView
http://www.nirsoft.net/utils/blue_screen_view.html
Download link at the bottom of the page.

Download > Install.
Once it has scanned > Click on Edit > Select All > File > Save Selected Item
It will open in Notepad - or save to Notepad > Copy > Paste.
Then Post the last 5 minidump files

Check this link first
------
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links
------
Download Security Check by screen317
http://screen317.spywareinfoforum.org/
Save it to your Desktop.

Double click the install icon.
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad - and will save a log called checkup.txt.
Post the result of the scan here.
 

mekobug

Thread Starter
Joined
Dec 29, 2012
Messages
3
Thank you for your answer.
I set up my computer to create minidump files as you recommanded it.
I can download nirsoft but it will not scan.
I tried the Zip mode and the full mode.
What I am supposed to do next ?
Thank you
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,065
If it was not set to save minidump files - you may have to wait until the next blue screen.

Post the Minidump files.
Look in c:\windows\minidump
ZIP them and attach them to your next post.

Right-click the minidump file, select Send To.
Then select Compressed (zipped) Folder.
Windows will compress the file and then save the new zipped file in the same location.
------
"Stop 0x00000077" or "KERNEL_STACK_INPAGE_ERROR"
http://support.microsoft.com/kb/315266
------
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links
------
Download Security Check by screen317
http://screen317.spywareinfoforum.org/
Save it to your Desktop.

Double click the install icon.
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad - and will save a log called checkup.txt.
Post the result of the scan here.
 

mekobug

Thread Starter
Joined
Dec 29, 2012
Messages
3
Thank you for your help. I will wait for the next blue screen that might happen.
Happy New Year everybody !
 
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