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Solved Key Pinning Error

Discussion in 'Windows XP' started by kenneth7379, Feb 19, 2018.

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  1. kenneth7379

    kenneth7379 Thread Starter

    Joined:
    Oct 19, 2008
    Messages:
    161
    After suffering through the Photobucket fiasco last year, I switched my photo storage to VGY. It worked flawlessly for several months, but recently when I tried to go the VGY site and log in so I could access my pictures, I received the following message:

    "An error occurred during a connection to vgy.me. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden. Error code: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE"

    I've tried logging into the site from both my Mozilla and Internet Explorer browsers and had the same symptom occur. I've tried to research this online, but can't find any way of solving it, although there appear to be lots of people having the same issue. Some of the online advice suggests contacting the webmaster for the site to report it, but if I can't log on, how can I do this? Can you make any suggestions, or should I just resign myself to losing my pictures and find a different hosting service?



    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3293 Mb
    Graphics Card:
    Hard Drives: C: 465 GB (437 GB Free);
    Motherboard: MSI, G41M-P23 (MS-7592)
    Antivirus: Avast Antivirus, Updated: Yes, On-Demand Scanner: Enabled
     
  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
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    Messages:
    55,889
    First Name:
    Derek
    That is because you are using XP and the site has high security /encryption enabled and XP does not have the required certificates
    There is no easy fix except to use a supported Operating system that uses modern cryptographic standards
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
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    Messages:
    55,889
    First Name:
    Derek
  4. kenneth7379

    kenneth7379 Thread Starter

    Joined:
    Oct 19, 2008
    Messages:
    161
    Thanks for the response.

    This is probably the first time I've had something go wrong because I'm using XP that there wasn't a work-around solution available. I acquired a Windows 7 computer about a year ago but after struggling with the difficulties of an unfamiliar operating system, and then discovering that the new computer wouldn't recognize my camera and upload pictures, I went back to XP.

    I think I'll hook up the Windows 7 computer long enough to recover my pictures from VGY and close the account, and then go shopping for a different photo-hosting site.

    I appreciate your advice.
     
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