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Keyboard and Mouse unresponsive after driver error

Discussion in 'Hardware' started by TomW123, Jun 17, 2018.

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  1. TomW123

    TomW123 Thread Starter

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    Jun 15, 2018
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    Hi, I'm currently using the following pc;
    HP Compaq Elite 8300
    OS: windows 10 64 bit
    Processor: i5-3570 3.4Ghz
    Processor count : 4
    RAM: 8 Gb
    Graphics card : Nvidia Geforce gtx 1050 ti

    I recently installed an emulator for a controller, which unfortunately tried to also install drivers for my keyboard and mouse. This was followed by an error and both the mouse and keyboard stopped working. Lights still work and I can access the BIOS menu but cannot figure out a way to access my pc to reinstall the drivers since I obviously can't log into my account.
    Is there a way I can open in safe mode or manually restrict the computer to using default drivers for the devices?
    Any help is appreciated it's driving me insane
     
  2. dannyk65

    dannyk65

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    Jun 11, 2018
    Messages:
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    Would booting from the OEM Windows media work? If you have a bootable DVD/USB and it's accessible, would that mean your HDD is not being accessed and your keyboard/mouse should work?

    I'm no expert, but just trying to help because I know the feeling...
     
  3. TomW123

    TomW123 Thread Starter

    Joined:
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    I don't actually have a bootable dvd/usb but I've seen that mentioned on a lot of other forums. Can I use another computer to create one?
    I appreciate the help either way, it's been a few days now and it's infuriating when you know the issue but not the method to fix it.
     
  4. dannyk65

    dannyk65

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    Jun 11, 2018
    Messages:
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    You can make one using the Windows Media Creation Tool at the MS site
     
  5. TomW123

    TomW123 Thread Starter

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    Okay I'll give that a try as soon as I can.
    Thanks again!
     
  6. lynx1021

    lynx1021

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    Messages:
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    Last edited: Jun 18, 2018
  7. TomW123

    TomW123 Thread Starter

    Joined:
    Jun 15, 2018
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    Hi, unfortunately you're correct, f8 is apparently redundant on this version, however I might be able to use the command prompt option listed on that Web page. Thanks for the suggestion
     
  8. dannyk65

    dannyk65

    Joined:
    Jun 11, 2018
    Messages:
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    Open Settings, in the search box type Start and select Change Advanced Startup Options. Click Restart Now under Advanced Startup.

    This should allow you to access safe mode.

    ETA: You can get to Bios/UEFI and select boot options there
     
    Last edited: Jun 19, 2018
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