Keyboard and trackpad notworking

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ms2silky

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There are yellow explamation mark next to Standard PS/2 keyboard, PS/2 Compatible Mouse, and Teredo Tuneling Pseudo-Interface. What causes this peoblem and how can it be fixed?

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
Processor Count: 4
RAM: 3558 Mb
Graphics Card: AMD Radeon HD 6520G, 512 Mb
Hard Drives: C: 596 GB (473 GB Free);
Motherboard: AMD, Torpedo
Antivirus: Avast Antivirus, Enabled and Updated
 
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Nov 14, 2007
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304
First make sure you've restarted your computer after plugging in the PS/2 devices that aren't working, as traditionally it required a restart for it to work. If that doesn't work, you might need to install the drivers for those devices, or if there's already a driver, then reinstall in case they are corrupted or not the right ones.
 

ms2silky

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Jun 15, 2018
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3
I have a laptop. I believe a virus was attached from a site that that claim my system or windows maybe out of date. I did a virus removal and a system restore after I couldn't close certain windows . The keyboard and tracpad was working before the update. Do I need uninstall and reinstall the drivers?
 
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Didn't notice it was a laptop, but I did just read https://superuser.com/questions/208555/laptop-keyboards-are-usb-or-ps2-devices where it said that internally it could be a PS/2 or USB connection. If it is PS/2, then I would still restart the computer to see if that fixes it. If not, then you might want to try uninstalling the driver (from device manager, using an external USB mouse), restarting the computer, and seeing if Microsoft's basic keyboard driver will do the job. If there are special functions for the keyboard that you want, then the manufacturer of the laptop should have a website where you can download drivers or software specifically for that laptop, and ideally there would be something that would enable the function, and reinstall the driver and hopefully make it work again. The trackpad should also have something like this from the website, if not included in the keyboard software. I don't know if Windows will have a basic driver for the trackpad. You might also have a disc with the drivers.
 
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I answered your other question, too. System restore doesn't reinstall items, so you will want to reinstall the drivers, which my other answer should help with.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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I have combined all the posts into this one topic. Please stay in this topic until the problem is solved. Don't start any new topics
 
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