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keyboard cannot load driver

Discussion in 'Hardware' started by yelwen, Dec 13, 2008.

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  1. yelwen

    yelwen Thread Starter

    Joined:
    Dec 13, 2008
    Messages:
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    My Microsoft USB Dual Receiver wireless keyboard (IntelliTypePro) Devise Manager - Devise Status says " Windows cannot load the device driver for his hardware. The driver may be corrupted or missing (Code39) I uninstalled the hardware and software/ download the InteliTypePro software again, installed it and I still get the same message So I ran a through scan and found a couple of virus',a 'Win32 Trojan-gen" "Win 32 Fraud Tool-Bn", "Win32[Tr], spyware etc. and Avast removed all that... I still keep getting a spyware message that says again..I uninstalled the hardware and software/ download the InteliTypePro software again, installed it and I still get the same message... The trouble shooter will not load, nor will system tools, or help files. What should I do to get this working?
     
  2. fenderjaguar

    fenderjaguar

    Joined:
    Jun 10, 2004
    Messages:
    362
    You could try disconnecting from the internet, shutting down avast, then installing the software with device manager instead of just clicking on the executable.

    If you really want this virus etc removed, and avast can't remove it, I'd suggest either posting a hijack this log for someone in security forum section or reinstalling the operating system
     
  3. jazz3000

    jazz3000

    Joined:
    Apr 19, 2007
    Messages:
    2,503
    It really sounds like you need to reinstall your OS and start all over again, if that's possible. It sounds like you may have more than than roaming around the system and it needs to be cleaned out. Jazz
     
  4. yelwen

    yelwen Thread Starter

    Joined:
    Dec 13, 2008
    Messages:
    2
    I did try the disconnect from the internet plan... it didn't fix the problem, but any good ideas for a quick fix were much appreciated...

    I'd pretty much resigned myself to the idea that a complete reinstall of the OS was going to be the best resolution of the problem, thanks for confirming that. So, for now I'll just use the laptop until I have time to work on the other one... unless Santa see just how good I've been and points me in the direction of a great buy on a replacement for it (it's really old)!

    Thanks again,
    Yelwen
     
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