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Keyboard keys jumping to other functions not letters

Discussion in 'Hardware' started by Jantu, Nov 3, 2019.

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  1. Jantu

    Jantu Thread Starter

    Joined:
    Aug 24, 2015
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz, Intel64 Family 6 Model 69 Stepping 1
    Processor Count: 4
    RAM: 8070 Mb
    Graphics Card: Intel(R) HD Graphics Family, 1024 Mb
    Hard Drives: C: 216 GB (86 GB Free); D: 931 GB (392 GB Free); Q: 15 GB (3 GB Free);
    Motherboard: LENOVO, 20AQ006HUS
    Antivirus: Norton 360, Enabled and Updated
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    18,479
    First Name:
    Liz
    First you gave no clue if this is a desktop or a laptop.
    Next, if the keyboard is external, how is it attached?

    Explain what key does something other than typing the expected letter.
     
  3. Jantu

    Jantu Thread Starter

    Joined:
    Aug 24, 2015
    Messages:
    14
    I did not see how to add more. Anyway, this is an external keyboard connected to laptop which is connected to a dock. The external keyboard is not connected to the dock but is connected to the laptop via usb. What happens, for instance, is that if I type p it goes to something I've never seen before in which you can connect to a computer or other choices. Typing "a" (if I remember correctly) opens "Start."
     
  4. plodr

    plodr

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    First Name:
    Liz
    Turn off the laptop. Remove the dock and remove the external keyboard.
    1. Does the internal keyboard function correctly?

    2. Now attach the external USB keyboard. Does it function correctly?

    Don't guess. Try a on the internal keyboard. What happens?

    Type a on the USB connected external keyboard. What happens?
     
  5. Jantu

    Jantu Thread Starter

    Joined:
    Aug 24, 2015
    Messages:
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    Thank you so much Liz for the above. If this happens again I will try that. Meanwhile I figured out what was wrong. The usb connection from the external keyboard does not fit the usb slot tightly and it has a heavy cord that tends to pull on it. I have put a block under the connection to stabilized the usb and everything is fine. When this happened before the internal keyboard would have the same problem, but I have been using that without the external plugged in and it was fine on or off the dock. Now both work.(y)
     
  6. plodr

    plodr

    Joined:
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    First Name:
    Liz
    Save your money and buy a USB keyboard that fits tighter and doesn't have a heavy connecting cord to drag it out of the slot. :whistle:
     
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