Keyboard keys not working

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Sandee02

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my laptop hp pavilion g4, some keyboard keys are working. Earlier they worked but they are not working. no physical damage has been done to them.
those keys are f12(wifi), insert, prt sc, delete, =.
Onscreen keyboard keys are working but not the physical keys. I cant even switch on my wifi adapter on, but once in some application the insert key worked. i tried again and it worked, but not all and not in windows home screen. that means they are not damaged internally also.
what could be the possible solution for this?
 
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It's possible something physical is affecting the keys, e.g. crumbs and/or other detritus which has collected between and underneath the keys. You could try spraying it liberally with a compressed air canister to see if this will dislodge anything stuck underneath. If this doesn't work and you feel confident about doing so, you could always remove the keyboard for cleaning.
 

Sandee02

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It's possible something physical is affecting the keys, e.g. crumbs and/or other detritus which has collected between and underneath the keys. You could try spraying it liberally with a compressed air canister to see if this will dislodge anything stuck underneath. If this doesn't work and you feel confident about doing so, you could always remove the keyboard for cleaning.
i also thought the same so i tried cleaning it. I removed the key covers and clean there wasn't much to be cleaned.
something internal might be the problem i guess.
 

Sandee02

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Do you have the HP connection Manager installed? I ask because of this
power is disabled and disabled by power button
If not, go here to get it
Code:
http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54945.exe
 

Sandee02

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Do you have the HP connection Manager installed? I ask because of this
If not, go here to get it
Code:
http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54945.exe
yes i have installed it from your previous link and when i opened it it showed
upload_2019-2-15_2-33-12.png

i tried clicking everywhere but that power button like symbol doesn't clicks.
 

managed

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What's the full model name of your HP g4 laptop ? It should be on a label underneath, or in the Bios, and look similar to g4-2129tx.
 

Sandee02

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Sandee02

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Apr 19, 2018
Messages
41
So they stay on as long as you don't reboot or do a cold boot?

Drivers here
https://support.hp.com/us-en/driver...1300-notebook-pc-series/5186805/model/5280050
but there are 5 different companies mentioned: Atheros, Broadcom, Qualcomm, Ralink and Realtek.

Did you do anything with keyboard and/or wifi drivers? Could there be a chance that you are using the wrong drivers?
no the wifi doesn't turns on any time i mean its like a dead button which you keep on pressing it won't switch on.
i didn't disturb the drivers it was working fine and suddenly the 5 keys got out of order. The last time when i switched on the wifi and before shutting down switched it off and the next time i powered my laptop the 5 keys weren't working.
 

Sandee02

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