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Keyboard Malfunction on XPS M1530Laptop

Discussion in 'Windows Vista' started by bescoto28, Feb 25, 2010.

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  1. bescoto28

    bescoto28 Thread Starter

    Joined:
    Jul 10, 2009
    Messages:
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    I seem to have an impossible problem with my XPS M1530 Laptop... I've been searching for well over month and a half trying to fix my mysterious keyboard problems...

    I am currently using an external keyboard, but here is what happens when I type things ( left is what it should be & to the right is what appears.):
    r= urwqe
    4= 3
    t= []

    And those are only a few keys...:confused:

    I restarted my laptop, did a system restore, and ran Malwarebyte's Anti-Malware, CCleaner, and Hijack This. I've tried screwing around with the language settings and even tried to update my drivers but to no avail:( I'm in desperate need for help because I need it for school and I can't keep staying in the library to use the computer.

    Here is my Hijack This Log as of 1135 hours on 02-25-10 :

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:25:22 AM, on 2/25/2010
    Platform: Windows Vista (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16386)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
    C:\Program Files\Fingerprint Reader Suite\psqltray.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\DellTPad\Apoint.exe
    C:\Windows\OEM02Mon.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Users\28\AppData\Local\Google\Update\GoogleUpdate.exe
    C:\Program Files\Dell\Dell WUSB\WQ_Tray2.exe
    C:\Users\28\AppData\Local\Google\Update\1.2.183.17\GoogleCrashHandler.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\DellTPad\ApMsgFwd.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\Windows\explorer.exe
    C:\Program Files\Garena\Garena.exe
    C:\Users\28\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\28\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\28\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\28\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\28\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\28\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\28\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\28\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
    O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Fingerprint Reader Suite\launcher.exe" /startup
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
    O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
    O4 - HKCU\..\Run: [Google Update] "C:\Users\28\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: Ultrawideband Control Center.lnk = C:\Program Files\Dell\Dell WUSB\WQ_Tray2.exe
    O13 - Gopher Prefix:
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD DE\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

    --
    End of file - 5295 bytes

    If you have ANY advice for me at all, I would highly appreciate it. Thank you all so very much for helping out!
     
  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    does it do this with both external keyboard & the inbuilt keyboard or only with one of them
     
  3. bescoto28

    bescoto28 Thread Starter

    Joined:
    Jul 10, 2009
    Messages:
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    Just the inbuilt keyboard... I apparently have two: "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard" , "HID Keyboard Device" located on the Human Interface Device. I'm afraid to uninstall and reinstall these drivers because I really don't know where to d/l them from or if my keyboard will work again; so if I may get some guidance as where to find these drivers online or how to uninstall/reinstall properly..... Btw, does my Hijackthis log have anything wrong with it?


    Please and Thank you!
     
  4. Megabite

    Megabite

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    11,761
  5. bescoto28

    bescoto28 Thread Starter

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    Jul 10, 2009
    Messages:
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    Thanks Megabite... but do I uninstall my current ones then?
     
  6. bescoto28

    bescoto28 Thread Starter

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    Just checked the site and it doesn't have "keyboard" drivers I have on my system. It has an external keyboard and mouse bundle drivers. But my problem is within my built in keyboard... =(
     
  7. Megabite

    Megabite

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    Messages:
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    Yes I know but download the Chipset drivers and install that driver and restart the PC first
     
  8. bescoto28

    bescoto28 Thread Starter

    Joined:
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    just the chipset right?...alright... working on it right now.
     
  9. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    if it is the inbuilt keyboard , then it is very likely something has been spilled on it & causing a short

    if it works with external keyboard, then at least you can use it

    with that sort of behaviour, it is rarely drivers that are faulty but physical hardware damage



    I really think this one needs to go back to Dell to be fixed in theior workshop and it isn't goimng to be cheap
     
  10. bescoto28

    bescoto28 Thread Starter

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    Jul 10, 2009
    Messages:
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    Alright, I did what you said to do...and still no results.
     
  11. bescoto28

    bescoto28 Thread Starter

    Joined:
    Jul 10, 2009
    Messages:
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    Damn... I hate, and I mean absolutely HATE Dell Customer Support and Sending in my XPS is out of the question. It's out of warranty and I would never let Dell try to overcharge me for crap that I can get other fixes for... But I had a thought for a last resort? What if I replace my Keyboard? It has been some 3 or 4 years. I found http://discountelectronics.com/ that sells parts for nearly 75% cheaper then Dell. what do you think I should do?
     
  12. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Yea the chipset driver was a long shot......keyboards on laptops are easy to change.......if you can get a reasonably price one...then might be the way to go.....but even after you change the keyboard there is a chance it may do the same thing
     
  13. bescoto28

    bescoto28 Thread Starter

    Joined:
    Jul 10, 2009
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    I hope I didn't cause anyone any offense, but the reason I go to this forum is because I trust that I can rely on good people with great knowledge on these sort of things. I am ADAMANT about denying Official Technical Support because big companies like that only want my hard earned money. But I really do appreciate everyone's great help. =D
     
  14. bescoto28

    bescoto28 Thread Starter

    Joined:
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    Its ok. worth a shot... Otherwise I can look for local shops near Orlando. =)
     
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