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Keyboard Modem & Mouse USB problem

Discussion in 'Hardware' started by markwalker, Dec 9, 2008.

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  1. markwalker

    markwalker Thread Starter

    Joined:
    Nov 28, 2001
    Messages:
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    Hi there, i am posting this request on behalf of a friend who is having a problem with his PC.

    When he boots up to his desktop his USB mouse & keyboard do not work, the modem USB light is flashing red all the time.

    During the boot up process his keyboard does work as he is able to access the Safe Mode screen, i got him to reboot under 'Last good configuration' but this still did not work.

    At the initial boot up sequence, the keyboard and Mouse initially 'Light Up' but once they get to his desktop they are no longer working.

    I am told he has not updated or installed anything recently...

    Any idea's what may be causing this....?

    I'm grateful for your help

    Many Thanks
     
  2. markwalker

    markwalker Thread Starter

    Joined:
    Nov 28, 2001
    Messages:
    523
    He is not using a USB hub and i have got him to try different USB ports still without any luck
     
  3. markwalker

    markwalker Thread Starter

    Joined:
    Nov 28, 2001
    Messages:
    523
    <<<bump>>>
     
  4. Gnomad

    Gnomad

    Joined:
    Oct 3, 2007
    Messages:
    752
    Does he have a PS/2 keyboard and mouse that he can hook up? It sounds like a driver issue, since obviously the usb is working before Windows loads.
     
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