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Keyboard & Mouse dead after booting

Discussion in 'Hardware' started by hurricaneharry, Jul 31, 2006.

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  1. hurricaneharry

    hurricaneharry Thread Starter

    Joined:
    Jul 31, 2006
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    Greetings!

    A friend has a Gateway PC approx 5 yrs old running XP Home. It doesn't have any PS/2 ports or serial ports. It came with a keyboard where the USB mouse plugged into the USB keyboard.

    When the computer is booted the keyboard & mouse are recognized. I can get into bios and the keyboard works. If I go to the safemode options screen the keyboard works to select options. If I boot from a CD the keyboard works to select options. But if I boot into safe mode (or any other available options) the keyboard and mouse are both dead at the login screen. I tried booting (from this same options screen) to a previous configuration that worked, but still no luck. Gateway tech support told him it's likely the motherboard and tried to sell him one for $400. I'm thinking drivers (maybe a virus...?) but can't get into windows without the keyboard & mouse. Any ideas?

    Thanks in advance.
     
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