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keyboard not working on laptop

Discussion in 'Windows 7' started by cooma, Dec 4, 2011.

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  1. cooma

    cooma Thread Starter

    Dec 1, 2001
    Hi...mother in laws laptop so bare with me....:D

    Compaq Presaro CQ42..
    Window 7 Home Premium
    Service pack 1

    Keyboard doesnt work, will work if in safe mode, will not work in safe mode with networking.....
    runs norton 360, internet by usb and wireless network at my house
    have tried reinstaling driver......all windows updates current and nortons up to date...grrrrr
    gone through HP help and done a bios update......
    tried diagnostic start up....still not working....
    Any suggestions?????? :confused::confused:
    thx di
  2. Elvandil


    Aug 1, 2003
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