Keyboard on laptop not working.....pls help

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cooma

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Joined
Dec 1, 2001
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88
Hi...mother in laws laptop so bare with me....

Compaq Presaro CQ42..
Window 7 Home Premium
Service pack 1


Keyboard doesnt work, will work if in safe mode, will not work in safe mode with networking.....
runs norton 360, internet by usb and wireless network at my house
have tried reinstaling driver......all windows updates current and nortons up to date...grrrrr
gone through HP help and done a bios update......
tried diagnostic start up....still not working....
Any suggestions??????
thx di
 
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