Keyboard will not respond

[kkproulx]

My daughter brought me her laptop to try to fix. It is an HP pavilion zv5000. Windows xp will power up but the keyboard is not responding. I am stuck at entering her password to get into Windows. Any suggestions on what to try to get past this? Thanks for any help!

 

[Triple6]

Does the keyboard work to enter the BIOS of the laptop or to bring up the Windows startup menu to enter Safe Mode?

As a last resort you can try a USB keyboard.

 

[kkproulx]

No it will not allow me to press F8 to go to safe mode. I will buy a new keyboard and see if that works. I've found some cheap on ebay. Thanks.