1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Keyboard Wont Reinstall

Discussion in 'Windows XP' started by 4harpers, Apr 8, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. 4harpers

    4harpers Thread Starter

    Joined:
    Dec 13, 2001
    Messages:
    162
    I opened my computer this afternoon and the screen was full of malware saying my computer was infected and buy thier removal tool. I could not open any programs or even use the keyboard. I restarted in safe mode and did a system restore for 2 days ago and everything looks OK except the keyboard wont work. The lights come on but none of the keys will work. Some of the hot buttons work. I have uninstalled through the device manager and keyboard in control panel and restarted. There is a screen that says that computer has detected new hardware and so I want to install, I click yes reboot and it is still x'ed out in device manager and won't work. I did troubleshoot and get this.
    "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. ( Code 38)"
    Can anyone please help, I have done the uninstall and reboot ten times and same result. Thanks for any and all advice.
     
  2. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
  3. Talkhard223

    Talkhard223

    Joined:
    Mar 11, 2010
    Messages:
    29
    Fake Antivirus software is very much in vogue. This has become one of the top monetization channels for online criminals as they try and trick you into paying $40-$100 for worthless software and as a bonus getting your credit card information. On top of all that, many of thes FakeAV programs will hijack many aspects of your computer further enticing you to buy their worthless crap. Infection can occur from poisoned legitimate websites, drive-by downloads, backdoor trojans, among others.

    Joshua
     
  4. 4harpers

    4harpers Thread Starter

    Joined:
    Dec 13, 2001
    Messages:
    162
    I see where there is a earlier post with the malware removed but keyboard wont work. There must be some way to repair device manager error #38 to remove the old drivers manually and then reinstall. Any ideas?
     
  5. How'dIdoThat

    How'dIdoThat

    Joined:
    Nov 2, 2004
    Messages:
    471
    First Name:
    RWF
  6. itsjusme

    itsjusme

    Joined:
    Aug 18, 2006
    Messages:
    836
    In most cases System Restore will not remove malware completely, only parts of it. It may self replicate or have bits and pieces left that still cause problems. As mentioned above, you are most likely still infected and that may be causing your keyboard problem. I suggest hitting the report button and ask to be moved to the Malware Removel section, they can help you clean it up and get it working again.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/915688

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice