Keyboard Wont Reinstall

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

4harpers

Thread Starter
Joined
Dec 13, 2001
Messages
162
I opened my computer this afternoon and the screen was full of malware saying my computer was infected and buy thier removal tool. I could not open any programs or even use the keyboard. I restarted in safe mode and did a system restore for 2 days ago and everything looks OK except the keyboard wont work. The lights come on but none of the keys will work. Some of the hot buttons work. I have uninstalled through the device manager and keyboard in control panel and restarted. There is a screen that says that computer has detected new hardware and so I want to install, I click yes reboot and it is still x'ed out in device manager and won't work. I did troubleshoot and get this.
"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. ( Code 38)"
Can anyone please help, I have done the uninstall and reboot ten times and same result. Thanks for any and all advice.
 
Joined
Mar 11, 2010
Messages
29
I opened my computer this afternoon and the screen was full of malware saying my computer was infected and buy thier removal tool.
Fake Antivirus software is very much in vogue. This has become one of the top monetization channels for online criminals as they try and trick you into paying $40-$100 for worthless software and as a bonus getting your credit card information. On top of all that, many of thes FakeAV programs will hijack many aspects of your computer further enticing you to buy their worthless crap. Infection can occur from poisoned legitimate websites, drive-by downloads, backdoor trojans, among others.

Joshua
 

4harpers

Thread Starter
Joined
Dec 13, 2001
Messages
162
I see where there is a earlier post with the malware removed but keyboard wont work. There must be some way to repair device manager error #38 to remove the old drivers manually and then reinstall. Any ideas?
 
Joined
Aug 18, 2006
Messages
836
In most cases System Restore will not remove malware completely, only parts of it. It may self replicate or have bits and pieces left that still cause problems. As mentioned above, you are most likely still infected and that may be causing your keyboard problem. I suggest hitting the report button and ask to be moved to the Malware Removel section, they can help you clean it up and get it working again.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top