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killer NAV - .vxd

Discussion in 'All Other Software' started by schniff, Nov 27, 2003.

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  1. schniff

    schniff Thread Starter

    Joined:
    Nov 27, 2003
    Messages:
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    Hello everyone!

    I've read threads of NAV users who were experiencing problems with the SYMTDI.vxd file missing, like myself, but none of them could solve mine.
    on booting i get a "cannot find a device file..... the windows registry or system.ini file refer to this device file.... try uninstalling...." message, but windows starts up in safe mode and requires a password, which i don't have!
    i also get 2 error messages: of Nprotect.exe and Mprexe causing error in module user.exe.
    after closing them i sit face to face with a twisted version of my wallpaper, nothing on top of it or below.
    does anyone have a solution?
    I have W98SE and NAV 2003.

    Thank you,
    Schniff
     
  2. TOGG

    TOGG

    Joined:
    Apr 2, 2002
    Messages:
    5,885
    Schniff,

    Welcome to TSG, sorry you haven't had any solutions to your problem yet.

    I have looked at the Symantec Knowledgebase and found out that symtid.vxd is a component of Symantec Redirector which is involved in the e mail scanning part of NAV or NSW. There is an article about checking the symtid.exe file and replacing it if necessary;http://service1.symantec.com/SUPPOR...88256b59005ead8d?OpenDocument&src=bar_sch_nam

    Unfortunately, this needs a registry hack which I assume you can't do until you can get out of safe mode (hopefully someone else can get you past that problem).

    Nprotect.exe is another Symantec file and Mpr.exe relates to passwords. There is a way to deal with damaged password files but, again, you need full access to your files first;
    http://inquirer.philly.com/newsroom/faq/pages/fdb7df9-70.html

    http://service1.symantec.com/SUPPOR...882565870064d6ca?OpenDocument&src=bar_sch_nam
     
  3. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Go to Start > Run and type:
    regedit

    Go to the Edit menu and click Find.

    Type "symtdi.vxd" (no quotes) in the search box and find the entries. When one is found (highlighted), right-click it and choose "Remove".

    Then press F3 to continue the search. Remove all references that it finds until you are notified that you have searched the entire registry.
     
  4. TOGG

    TOGG

    Joined:
    Apr 2, 2002
    Messages:
    5,885
    Schniff,

    Unless you know what caused your problem, such as a corrupted download from Symantec or failed install or uninstall (or over enthusiastic use of a registry cleaner) you may have a 'baddie' that has attempted to switch off your AV and/or take over your computer by fiddling with passwords etc.

    If you had full access you would probably be advised to use HijackThis but I assume this is not possible at the moment. Take a look at Rollin Rog's list of Security Help tools at the top of the Security forum.
     
  5. johncorley

    johncorley

    Joined:
    Nov 23, 2003
    Messages:
    24
    You can always NOT use windows to get full access to your files...

    If you have a USB keyboard you may not be able to do this if you don't have USB support in DOS.

    when turning on your computer (right after you turn it on) start pressing the F8 key repeatedly (you may get beeps or may see a keyboard error if you do it in the wrong place, keep pressing it)

    You will see a menu on a Black screen, choose the option for COMMANT PROMPT ONLY (press the number to the left of this option on your keyboard) and press enter.

    type

    del c:\windows\*.pwl

    Make sure you type it correctly then press enter

    then type

    c:\windows\win.exe (Or just turn off the computer and re-start)

    You may be prompted for a name and password to enter windows, ensure there is a name, do not type a password, click OK if prompted to confirm, click OK again.

    This should take care of the password file errors.
     
  6. schniff

    schniff Thread Starter

    Joined:
    Nov 27, 2003
    Messages:
    2
    Thank you johncorley, but when i hit F8 i get a millisecond glimpse of that menu, and then it jumps to boot menu.
    can i get anywhere from there?
     
  7. johncorley

    johncorley

    Joined:
    Nov 23, 2003
    Messages:
    24
    If by the 'boot' menu you mean a menu that shows

    (wording is not exact)


    1) Normal mode
    2) Safe Mode
    3) commant prompt only


    etc

    then this is what you want

    press 3 in this example and hit enter

    you will get a black window where you can type the above commands.

    If you don't get this, then you will need a boot disk (may have to get it from a friend if you don't have one)
     
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