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Solved KYBRD does not work in Safe Mode - Win7 64bit

Discussion in 'Hardware' started by bsacco, Sep 10, 2018.

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  1. bsacco

    bsacco Thread Starter

    Joined:
    Jun 11, 2003
    Messages:
    860
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 32717 Mb
    Graphics Card: AMD Radeon HD 7570, 1024 Mb
    Hard Drives: C: 447 GB (177 GB Free); E: 1862 GB (825 GB Free); F: 931 GB (189 GB Free); M: 1863 GB (520 GB Free);
    Motherboard: Dell Inc., 0KWVT8
    Antivirus: Malwarebytes, Enabled and Updated

    When I go into safe mode my keyboard does not work. My mouse works fine but my kybrd is dead.

    I tried uninstalling it, tried to update the driver, still nothing works.

    Any ideas?
     
  2. plodr

    plodr

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    First Name:
    Liz
    First thing I'd do is try a different keyboard.

    On a Dell desktop computer, one keyboard I had hooked up would not let me into the BIOS. (I didn't try safe mode; perhaps it didn't work until Windows loaded). I attached a different keyboard and I could get into the BIOS.
     
  3. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    On the log in screen look to the lower left corner if on the standard screen
    You will see the Ease of Access icon
    To access the on-screen keyboard from the Windows login screen, look for the Ease of Access icon. It looks like a dotted circle with arrows pointing down and to the right.
    click on that and a window will open click to check
    Type without the keyboard (On screen keyboard)

    then click apply and ok
    after a couple of seconds the on screen keyboard will then appear
    Use that as you would your normal keyboard

    THIS IS ONLY A TEMPORARY measure to get you into safe mode.

    As my colleague says it maybe another keyboard would work
    Often with the wireless keyboards they will not work in safe mode as only a minimum set of drivers are installed in safe mode
    EVEN IF your keyboard is NOT wireless then some of the high tech gaming keyboards require drivers which are not loaded in safe mode

    The other aspect to try is if it is connected USB connect to main usb port on motherboard - not a front port

    I suspect you have problems and that is why you need to access SAFE MODE - if so we need to know what the problems are please

    You do not say how your keyboard is connected or indeed the type of keyboard - if you need further help we need to know this and the full model of the dell please
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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  5. bsacco

    bsacco Thread Starter

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    yes, but I thought they were separate issues. I will close this thread and consolidate
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    That is best, as otherwise dckeks who is helping on the other topic will not of course know about the keyboard problem
     
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