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LAN not working / Internet options access problems

Discussion in 'Networking' started by nct35, Dec 17, 2006.

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  1. nct35

    nct35 Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    43
    Please help!

    I have just switched from dial up to LAN nad although my connection says it's operational it does not actually do anything.

    In Task Manager/ Networking, the Local Area Connection the graph box shows no activity.

    I am accessing the web now by using my old dial up. in internet options/connections tab, , I cannot click on anything except the new SETUP tab. It gives me no other options. Ie, nothing else is highlighted as such.

    This problem also exists in the Advanced Tab. The difference is that I can click on the box but it only highlights the words and I am unable to actually check or uncheck any of the boxes. For example, the option ofusing Passive FTP (for Firewall and DSL modem capatability). I think that this problem may be quite a significant one.

    I dont know whether this is connected to the problem or not. In WIN XP Pro help and support, I ran the Network Diagnose Scan system - result is that internet explorer web proxy not configured. (an idiot as myself can't even locate where to access the proxy options) In desperation, I have copied the scan results here. Please can you help but bear in mind that I am not really all that computer literate. Thank you!


    nternet Service
    Default Outlook Express Mail

    Not Configured

    Default Outlook Express News

    Not Configured

    Internet Explorer Web Proxy

    Not Configured

    Computer Information
    + Computer System

    NATASHA

    AdminPasswordStatus = 3
    AutomaticResetBootOption = TRUE
    AutomaticResetCapability = TRUE
    BootROMSupported = TRUE
    BootupState = Normal boot
    Caption = NATASHA
    ChassisBootupState = 3
    CreationClassName = Win32_ComputerSystem
    CurrentTimeZone = 120
    Description = AT/AT COMPATIBLE
    Domain = WORKGROUP
    DomainRole = 0
    EnableDaylightSavingsTime = TRUE
    FrontPanelResetStatus = 3
    InfraredSupported = FALSE
    KeyboardPasswordStatus = 3
    Manufacturer = ATI___
    Model = AWRDACPI
    Name = NATASHA
    NetworkServerModeEnabled = TRUE
    NumberOfProcessors = 1
    PartOfDomain = FALSE
    PauseAfterReset = -1
    PowerOnPasswordStatus = 3
    PowerState = 0
    PowerSupplyState = 3
    PrimaryOwnerName = Tash Tait
    ResetCapability = 1
    ResetCount = -1
    ResetLimit = -1
    + Roles
    LM_Workstation
    LM_Server
    NT
    Status = OK
    SystemStartupDelay = 30
    SystemStartupOptions = "Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn
    SystemStartupSetting = 0
    SystemType = X86-based PC
    ThermalState = 3
    TotalPhysicalMemory = 736608256
    UserName = NATASHA\Tash
    WakeUpType = 6
    + Operating System

    Microsoft Windows XP Professional

    BootDevice = \Device\HarddiskVolume1
    BuildNumber = 2600
    BuildType = Uniprocessor Free
    Caption = Microsoft Windows XP Professional
    CodeSet = 1252
    CountryCode = 27
    CreationClassName = Win32_OperatingSystem
    CSCreationClassName = Win32_ComputerSystem
    CSDVersion = Service Pack 2
    CSName = NATASHA
    CurrentTimeZone = 120
    DataExecutionPrevention_32BitApplications = TRUE
    DataExecutionPrevention_Available = TRUE
    DataExecutionPrevention_Drivers = TRUE
    DataExecutionPrevention_SupportPolicy = 2
    Debug = FALSE
    Distributed = FALSE
    EncryptionLevel = 168
    ForegroundApplicationBoost = 2
    FreePhysicalMemory = 189716
    FreeSpaceInPagingFiles = 1264248
    FreeVirtualMemory = 2054408
    InstallDate = 09:25:28 2005/12/09
    LargeSystemCache = 0
    LastBootUpTime = 20:09:30 2006/12/17
    LocalDateTime = 00:43:54 2006/12/18
    Locale = 1c09
    Manufacturer = Microsoft Corporation
    MaxNumberOfProcesses = -1
    MaxProcessMemorySize = 2097024
    Name = Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
    NumberOfProcesses = 55
    NumberOfUsers = 2
    OSLanguage = 1033
    OSType = 18
    Primary = TRUE
    ProductType = 1
    QuantumLength = 0
    QuantumType = 0
    RegisteredUser = Tash Tait
    SerialNumber = 55274-642-0645805-23731
    ServicePackMajorVersion = 2
    ServicePackMinorVersion = 0
    SizeStoredInPagingFiles = 1758752
    Status = OK
    SuiteMask = 272
    SystemDevice = \Device\HarddiskVolume1
    SystemDirectory = C:\WINDOWS\system32
    SystemDrive = C:
    TotalVirtualMemorySize = 2097024
    TotalVisibleMemorySize = 719344
    Version = 5.1.2600
    WindowsDirectory = C:\WINDOWS
    + Version

    5.1.2600

    Version = 5.1.2600
    BuildVersion = 2600.0000
    Modems and Network Adapters
    + Modems

    Motorola SM56 Speakerphone Modem

    AttachedTo = COM3
    BlindOff = X4
    BlindOn = X3
    Caption = Motorola SM56 Speakerphone Modem
    CompressionOff = %C0
    CompressionOn = %C1
    ConfigManagerErrorCode = 0
    ConfigManagerUserConfig = FALSE
    ConfigurationDialog = modemui.dll
    CountrySelected = South Africa
    CreationClassName = Win32_PotsModem
    + DCB
    28
    0
    0
    0
    0
    194
    1
    0
    21
    32
    0
    0
    0
    0
    + Default
    60
    0
    0
    0
    0
    0
    0
    0
    2
    0
    Description = Motorola SM56 Speakerphone Modem
    DeviceID = PCI\VEN_1057&DEV_3052&SUBSYS_30201057&REV_04\4&FB75CB&0&18A4
    DeviceType = Internal Modem
    DriverDate = 02:00:00 2004/12/22
    ErrorControlForced = \N6
    ErrorControlOff = \N0
    ErrorControlOn = \N7
    FlowControlHard = \Q3
    FlowControlOff = \Q0
    FlowControlSoft = \Q1
    InactivityScale = "3c000000"
    InactivityTimeout = 0
    Index = 0
    MaxBaudRateToSerialPort = 115200
    Model = Motorola SM56 Speakerphone Modem
    ModemInfPath = oem5.inf
    ModemInfSection = SM56_MODEM_INSTALL
    ModulationBell = *LS0
    ModulationCCITT = *LS1
    Name = Motorola SM56 Speakerphone Modem
    PNPDeviceID = PCI\VEN_1057&DEV_3052&SUBSYS_30201057&REV_04\4&FB75CB&0&18A4
    PortSubClass = "02"
    PowerManagementSupported = FALSE
    Prefix = AT
    + Properties
    128
    1
    0
    0
    255
    0
    0
    0
    255
    0
    0
    0
    7
    0
    0
    0
    ProviderName = Motorola Inc
    Pulse = P
    Reset = AT&F
    ResponsesKeyName = Motorola SM56 Speakerphone Modem::Motorola Inc::Motorola Inc
    SpeakerModeDial = M1
    SpeakerModeOff = M0
    SpeakerModeOn = M2
    SpeakerModeSetup = M3
    SpeakerVolumeHigh = L3
    SpeakerVolumeLow = L0
    SpeakerVolumeMed = L2
    Status = OK
    StatusInfo = 3
    SystemCreationClassName = Win32_ComputerSystem
    SystemName = NATASHA
    Terminator =
    Tone = T
    + Network Adapters


    FAILED
    + [00000001] Realtek RTL8139 Family PCI Fast Ethernet NIC (FAILED)
    Caption = [00000001] Realtek RTL8139 Family PCI Fast Ethernet NIC
    DatabasePath = %SystemRoot%\System32\drivers\etc
    + DefaultIPGateway = 10.0.0.2(Same Subnet) (PASSED)
    Pinging 10.0.0.2 with 32 bytes of data:
    Reply from 10.0.0.2: bytes=32 time=1ms TTL=1
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Ping statistics for 10.0.0.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms
    DefaultTTL = 64
    Description = Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
    DHCPEnabled = TRUE
    DHCPLeaseExpires = 11:38:53 2006/12/18
    DHCPLeaseObtained = 23:38:53 2006/12/17
    + DHCPServer = 10.0.0.2 (FAILED)
    Pinging 10.0.0.2 with 32 bytes of data:
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Request timed out.
    Ping statistics for 10.0.0.2:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    DNSDomain = local.lan
    DNSEnabledForWINSResolution = FALSE
    DNSHostName = Natasha
    + DNSServerSearchOrder = 10.0.0.2 (FAILED)
    Pinging 10.0.0.2 with 32 bytes of data:
    Request timed out.
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.2: bytes=32 time<1ms TTL=0
    Ping statistics for 10.0.0.2:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    DomainDNSRegistrationEnabled = FALSE
    FullDNSRegistrationEnabled = TRUE
    GatewayCostMetric = 21
    Index = 1
    + IPAddress = 10.0.0.4 (PASSED)
    Pinging 10.0.0.4 with 32 bytes of data:
    Reply from 10.0.0.4: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.4: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.4: bytes=32 time<1ms TTL=0
    Reply from 10.0.0.4: bytes=32 time<1ms TTL=0
    Ping statistics for 10.0.0.4:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    IPConnectionMetric = 20
    IPEnabled = TRUE
    IPFilterSecurityEnabled = FALSE
    IPSecPermitIPProtocols = 0
    IPSecPermitTCPPorts = 0
    IPSecPermitUDPPorts = 0
    IPSubnet = 255.255.255.0
    IPXEnabled = FALSE
    MACAddress = 00:13:20:C7:FF:85
    ServiceName = RTL8139
    SettingID = {993964D4-6EBA-46A4-AEE5-42B64E92F363}
    TcpipNetbiosOptions = 0
    WINSEnableLMHostsLookup = TRUE
    + [00524291] WAN Miniport (IP) (PASSED)
    Caption = [00524291] WAN Miniport (IP)
    DatabasePath = %SystemRoot%\System32\drivers\etc
    + DefaultIPGateway = 196.23.217.130(Same Subnet) (PASSED)
    Pinging 196.23.217.130 with 32 bytes of data:
    Reply from 196.23.217.130: bytes=32 time<1ms TTL=0
    Reply from 196.23.217.130: bytes=32 time<1ms TTL=0
    Reply from 196.23.217.130: bytes=32 time<1ms TTL=0
    Reply from 196.23.217.130: bytes=32 time<1ms TTL=0
    Ping statistics for 196.23.217.130:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    DefaultTTL = 64
    Description = WAN (PPP/SLIP) Interface
    DHCPEnabled = FALSE
    DNSEnabledForWINSResolution = FALSE
    DNSHostName = Natasha
    + DNSServerSearchOrder (PASSED)
    + 196.2.48.227 (PASSED)
    Pinging 196.2.48.227 with 32 bytes of data:
    Reply from 196.2.48.227: bytes=32 time=223ms TTL=223
    Reply from 196.2.48.227: bytes=32 time=197ms TTL=197
    Reply from 196.2.48.227: bytes=32 time=171ms TTL=171
    Reply from 196.2.48.227: bytes=32 time=171ms TTL=171
    Ping statistics for 196.2.48.227:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 171ms, Maximum = 223ms, Average = 190ms
    + 196.2.53.140 (PASSED)
    Pinging 196.2.53.140 with 32 bytes of data:
    Reply from 196.2.53.140: bytes=32 time=166ms TTL=166
    Reply from 196.2.53.140: bytes=32 time=164ms TTL=164
    Reply from 196.2.53.140: bytes=32 time=162ms TTL=162
    Reply from 196.2.53.140: bytes=32 time=161ms TTL=161
    Ping statistics for 196.2.53.140:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 161ms, Maximum = 166ms, Average = 163ms
    DomainDNSRegistrationEnabled = FALSE
    FullDNSRegistrationEnabled = FALSE
    GatewayCostMetric = 1
    Index = 524291
    + IPAddress = 196.23.217.130 (PASSED)
    Pinging 196.23.217.130 with 32 bytes of data:
    Reply from 196.23.217.130: bytes=32 time<1ms TTL=0
    Reply from 196.23.217.130: bytes=32 time<1ms TTL=0
    Reply from 196.23.217.130: bytes=32 time<1ms TTL=0
    Reply from 196.23.217.130: bytes=32 time<1ms TTL=0
    Ping statistics for 196.23.217.130:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    IPConnectionMetric = 50
    IPEnabled = TRUE
    IPFilterSecurityEnabled = FALSE
    IPSubnet = 255.255.255.255
    IPXEnabled = FALSE
    MACAddress = 00:53:45:00:00:00
    ServiceName = NdisWan
    TcpipNetbiosOptions = 2
    WINSEnableLMHostsLookup = TRUE
    + Network Clients
     
  2. mrbreeeeze00

    mrbreeeeze00

    Joined:
    Dec 8, 2005
    Messages:
    120
    Go to Control Panel/Network Connections. Look for a LAN icon for your network card. Make sure it is enabled. If not, right click and select enable. Once enabled, right click again and select repair. Good Luck

    I notice you have a Realtek ethernet card. That is what your looking for.

    That needs to be connected to your modem before you select repair. What you are trying to do is grab your IP address to the internet.
     
  3. nct35

    nct35 Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    43
    Hi, and thanks for your response. The LAN is enable. The connection is "connected", it simply freezes and can't even open web pages or send/receive email as the server times out. How do I check if the Realtek card is connected to the modem?

    Also, and this might be a big problem, I have serious isssues with System32.dll The file is located in c\WINDIWS\system32. OPening this folder reveals the the dll folder iname is in blue whereas all others are in black. Opening the dll folder reveals same colour difference. I have tried to RUN sfc /scannow, sfc /scanonce, or sfc /scanboot fc with no luck. I have to admit that I have recently found out that my copy of windows is not genuine, (thanks to the guy that installed it).

    Any ideas on the internet option problems that i mentioned in previous post?


    Thanks
    __________________
     
  4. mrbreeeeze00

    mrbreeeeze00

    Joined:
    Dec 8, 2005
    Messages:
    120
    I would have to suggest getting a hold of the guy who installed it and get a legit copy. Maybe he'll be able to configure your internet settings for you.
     
  5. Draken

    Draken

    Joined:
    Oct 5, 2006
    Messages:
    221
    Can I ask what your ISP for your new connection is please?
     
  6. nct35

    nct35 Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    43
    Hi Draken

    Thanks so much for responding. I haven't changed my ISP from my Dial-up and I am connecting with Realtek ethernet card.

    Internet via MWEB Broadband ADSL, South Africa’s Trusted Internet Service Provider. www.mweb.co.za or www.mweb.com

    I have just posted another thread containing more issues and some Lods that I have run. I think I posted it in the Security Forum. Really not too sure where to post all this!

    Thanks so much for your help. You never know, you might just be my saviour!!
     
  7. Draken

    Draken

    Joined:
    Oct 5, 2006
    Messages:
    221
    Right, let's see if the network card is picking up a IP. Go to start, run

    Type cmd and press enter

    type ipconfig/all and press enter

    Can you then tell me the results please
     
  8. nct35

    nct35 Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    43
    Hi. Ok, here are the results. I have put ????? by all the blanks etc. Again, thanks!

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Tash>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Natasha
    Primary Dns Suffix . . . . . . . : ????
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No ????
    DNS Suffix Search List. . . . . . : local.lan

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : local.lan
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-13-20-C7-FF-85
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 10.0.0.4
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 10.0.0.2
    DHCP Server . . . . . . . . . . . : 10.0.0.2
    DNS Servers . . . . . . . . . . . : 10.0.0.2
    Lease Obtained. . . . . . . . . . : 18 December 2006 15:02:30
    Lease Expires . . . . . . . . . . : 19 December 2006 03:02:30

    PPP adapter M-web:

    Connection-specific DNS Suffix . : ???
    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    Dhcp Enabled. . . . . . . . . . . : No ???
    IP Address. . . . . . . . . . . . : 196.23.216.138
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . : 196.23.216.138
    DNS Servers . . . . . . . . . . . : 196.2.48.227
    196.2.53.140
    NetBIOS over Tcpip. . . . . . . . : Disabled ???

    C:\Documents and Settings\Tash>
     
  9. Draken

    Draken

    Joined:
    Oct 5, 2006
    Messages:
    221
    Is that Ethernet card plugged into a router or a modem?
     
  10. UNIKSERV

    UNIKSERV

    Joined:
    Feb 1, 2002
    Messages:
    601
    I'm not sure how to interpret the results because it appears that the same adapter changed entire subnets and successfully pinged other addresses on the new subnets but the following entries imply a problem with 10.0.0.2 which implies it's your router.

    DHCPServer = 10.0.0.2 (FAILED)
    DNSServerSearchOrder = 10.0.0.2 (FAILED)

    Joe
     
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