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Laptop Alienware 17 issues

Discussion in 'Hardware' started by TheFamus, Aug 18, 2019.

  1. TheFamus

    TheFamus Thread Starter

    Joined:
    Aug 18, 2019
    Messages:
    2
    I believe that an update happened last night and when I turned on my computer this morning the mouse and external keyboard no longer work (except in bios and recovery settings) as well as the T-Pad buttons. I can still use the T-Pad to move the cursor but obviously can't click anything. The laptop keyboard also works. Can anyone suggest a way to fix this?
    Currently I've tried booting into safe mode and my computer won't let me so I can't test that. I'm also uninstalling all recent updates.
     
  2. TheFamus

    TheFamus Thread Starter

    Joined:
    Aug 18, 2019
    Messages:
    2
    So quick update. Fixed my external keyboard and mouse but my T-Pad buttons still aren't working :/
     
  3. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,425
    On Windows 10, to get into Safe Mode, you have to go to the sign on screen, click power button, then Shift Click restart.

    Try going to the vendor's site to download their touchpad driver.
     
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