Laptop barely chugging along....can you help please? ('Hijack This' log attached)

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Tara100

Thread Starter
Joined
Feb 13, 2011
Messages
6
Hi

The laptop in question is barely useable, because it is so unresponsive (as an example, it took 14 seconds from clicking 'log in' above, to actually log me in)

To best explain how sluggish the laptop is, I use the 'Smart RAM' feature that comes with Advanced SystemCare and with just the Pale Moon browser open, it currently fluctuates between:

RAM free 15%
CPU free 9%

and (at its best)

RAM free 26%
CPU free 91%


Here are my 'Hijack This' and TSG SysInfo results; please can anyone advise what could be causing the problem?

Thank you!
Tara



Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 759 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 96 Mb
Hard Drives: C: Total - 54046 MB, Free - 26330 MB;
Motherboard: Dell Inc., 0WF351
Antivirus: Kaspersky Internet Security, Updated: Yes, On-Demand Scanner: Enabled



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 02:08:08, on 30/12/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesService32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesApp32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IObit\Advanced SystemCare 6\Suo10_SmartRAM.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Clare\Desktop\SysInfo.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sky.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: IE Session Manager - {0893E729-5E25-471B-9836-A1A708F8A3F2} - C:\Program Files\IE Session Manager\IESessionManager.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Advanced SystemCare Browser Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~1\IObit\ADVANC~4\BROWER~1\ASCPLU~1.DLL
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
O3 - Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O4 - HKLM\..\Run: [igfxtray] "C:\WINDOWS\system32\igfxtray.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SmartRAM] "C:\Program Files\IObit\Advanced SystemCare 6\Suo10_SmartRAM.exe" /m
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ie_banner_deny.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\npjpi160_30.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\npjpi160_30.dll
O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
O9 - Extra button: (no name) - {85FCE81C-EE74-4AC3-889F-3ADCD66855B7} - C:\Program Files\IE Session Manager\IESessionManager.dll
O9 - Extra 'Tools' menuitem: IE &Session Manager... - {85FCE81C-EE74-4AC3-889F-3ADCD66855B7} - C:\Program Files\IE Session Manager\IESessionManager.dll
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1BB800DC-12BA-41A4-958D-68379D2B699D}: NameServer = 8.26.56.26,156.154.70.22
O17 - HKLM\System\CCS\Services\Tcpip\..\{D2EBB2A3-3BBA-4B3C-8932-07B39AAB76EE}: NameServer = 8.26.56.26,156.154.70.22
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Advanced SystemCare Service 6 (AdvancedSystemCareService6) - IObit - C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless WiFi Service (S24EventMonitor) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesService32.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\WLKeeper.exe
O24 - Desktop Component 0: (no name) - https://www.parcel2go.com/images/orderprocess/large-printer-arrow-icon.png

--
End of file - 7482 bytes
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,072
Uninstall both.
TuneUp Utilities 2012
IObit\Advanced SystemCare

They can cause more problems than they solve.
And it is always best to let Windows manage the memory [Ram]
Registry Cleaners - TSG Library of Knowledge
http://library.techguy.org/wiki/Registry_Cleaners
------
Also post the uninstall log from Hjt log
Start HiJackThis.
At the bottom right - Other Stuff
Click on Config > Misc Tools.
Click > Open Uninstall Manager.
Click > Save List.
Save the uninstall list file on your desktop.
It will then open in Notepad.
Click Edit > Select All > Edit > Copy-and-Paste the uninstall list in the reply box.
------
Download Security Check by screen317
http://screen317.spywareinfoforum.org/
Save it to your Desktop.

Double click the install icon.
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad - and will save a log called checkup.txt.
Post the result of the scan here.
 

Tara100

Thread Starter
Joined
Feb 13, 2011
Messages
6
Hello

Thank you for your reply.

I do use ASC and Tune Up Utilities for much more than registry cleaning; which is the part I don't really use to be honest (I did run the cleaner yesterday (out of desperation) as well as a windows disk clean up, hard drive defrag, and rootkit / virus scan to see if any improvements could be seen) I got rid of CCleaner years ago as I stopped using that altogether, but would like to keep these programs unless its proven that they are the culprits for slowing down my computer. I do actually doubt this though, as I can keep them as closed down processes which are 'stopped' until I request they start up - Whether I have them 'stopped' or background running, makes no difference to the operation of the laptop :)

I do have SuperAntiSpyware on the laptop; what are your thoughts on the application and any 'side effects?


I clicked on the link you gave for a computer check, but there's no info on the page as to what I would be downloading and what it does exactly....
Can you expand please?

Thank you
Tara


p.s
I should have added somewhere that I do not use add ons in my browsers, and 'start up' is the only thing swift about the laptop, as it runs on the bare bones :)
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,072
I use the 'Smart RAM' feature that comes with Advanced SystemCare
If you use Advanced System Care to monitor your Ram usage - it will cause you problems.
Windows does the job better - I'd stop using ASC.
Registry Cleaners and System Tweaking Tools
http://miekiemoes.blogspot.co.uk/2008/02/registry-cleaners-and-system-tweaking_13.html

Superantispyware and Malwarebytes are two of the best Spyware programs available.

The security check program will show what security programs that you have installed.
It would help us to see it.
Click here.
http://screen317.spywareinfoforum.org/SecurityCheck.exe
------
Also post the uninstall log from Hjt log
Start HiJackThis.
At the bottom right - Other Stuff
Click on Config > Misc Tools.
Click > Open Uninstall Manager.
Click > Save List.
Save the uninstall list file on your desktop.
It will then open in Notepad.
Click Edit > Select All > Edit > Copy-and-Paste the uninstall list in the reply box.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,085
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 759 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 96 Mb
Hard Drives: C: Total - 54046 MB, Free - 26330 MB;
Motherboard: Dell Inc., 0WF351
Antivirus: Kaspersky Internet Security, Updated: Yes, On-Demand Scanner: Enabled
I'm guessing that computer is a Dell Inspiron 6000 laptop.

Is it using the original Dell-branded charger that came with it?

------------------------------------------------------------

Right-click My Computer, then click Properties.

Advise what's listed in the

Computer:

section at the bottom of the "General" tab - EXACTLY as you see it there.

-------------------------------------------------------------

That laptop supports a maximum of 2 GB(2048 MB) of RAM, so you should max it out.

http://www.crucial.com/store/mpartspecs.aspx?mtbpoid=19E1DA81A5CA7304

-------------------------------------------------------------
 

Tara100

Thread Starter
Joined
Feb 13, 2011
Messages
6
I'm guessing that computer is a Dell Inspiron 6000 laptop.

Is it using the original Dell-branded charger that came with it?

------------------------------------------------------------

Right-click My Computer, then click Properties.

Advise what's listed in the

Computer:

section at the bottom of the "General" tab - EXACTLY as you see it there.

-------------------------------------------------------------

That laptop supports a maximum of 2 GB(2048 MB) of RAM, so you should max it out.

http://www.crucial.com/store/mpartspecs.aspx?mtbpoid=19E1DA81A5CA7304

-------------------------------------------------------------

Hello

The info you ask for is in my first post; I've copied it below :)


OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 759 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 96 Mb
Hard Drives: C: Total - 54046 MB, Free - 26330 MB;
Motherboard: Dell Inc., 0WF351
Antivirus: Kaspersky Internet Security, Updated: Yes, On-Demand Scanner: Enabled
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,085
You didn't answer my question and you didn't provide the information that I requested in post #5.

The "Tech Support Guy System Info Utility" log doesn't address that.

----------------------------------------------------------
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,072
Hi Tara,
We need you to follow all suggestions as closely as possible.
That way we can help you - one step at a time.

First follow flavallee's suggestion in post # 5.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,085
blues_harp28 gave you some very good advice about not using IObit Advanced SystemCare and TuneUp Utilities and other "cleaner/fixer" type apps.

The end result of using them can be a damaged Windows operating system, some programs that no longer work, unexpected error/warning messages, and various other issues.

If the damage done becomes severe enough, the only viable option is a clean reinstall of Windows.

-----------------------------------------------------------
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top