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Laptop barely chugging along....can you help please? ('Hijack This' log attached)

Discussion in 'Windows XP' started by Tara100, Dec 29, 2012.

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  1. Tara100

    Tara100 Thread Starter

    Joined:
    Feb 13, 2011
    Messages:
    6
    Hi

    The laptop in question is barely useable, because it is so unresponsive (as an example, it took 14 seconds from clicking 'log in' above, to actually log me in)

    To best explain how sluggish the laptop is, I use the 'Smart RAM' feature that comes with Advanced SystemCare and with just the Pale Moon browser open, it currently fluctuates between:

    RAM free 15%
    CPU free 9%

    and (at its best)

    RAM free 26%
    CPU free 91%


    Here are my 'Hijack This' and TSG SysInfo results; please can anyone advise what could be causing the problem?

    Thank you!
    Tara



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 759 Mb
    Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 96 Mb
    Hard Drives: C: Total - 54046 MB, Free - 26330 MB;
    Motherboard: Dell Inc., 0WF351
    Antivirus: Kaspersky Internet Security, Updated: Yes, On-Demand Scanner: Enabled



    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 02:08:08, on 30/12/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesService32.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesApp32.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\IObit\Advanced SystemCare 6\Suo10_SmartRAM.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Documents and Settings\Clare\Desktop\SysInfo.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sky.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: IE Session Manager - {0893E729-5E25-471B-9836-A1A708F8A3F2} - C:\Program Files\IE Session Manager\IESessionManager.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Advanced SystemCare Browser Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~1\IObit\ADVANC~4\BROWER~1\ASCPLU~1.DLL
    O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
    O3 - Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
    O4 - HKLM\..\Run: [igfxtray] "C:\WINDOWS\system32\igfxtray.exe"
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SmartRAM] "C:\Program Files\IObit\Advanced SystemCare 6\Suo10_SmartRAM.exe" /m
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ie_banner_deny.htm
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\npjpi160_30.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\npjpi160_30.dll
    O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
    O9 - Extra button: (no name) - {85FCE81C-EE74-4AC3-889F-3ADCD66855B7} - C:\Program Files\IE Session Manager\IESessionManager.dll
    O9 - Extra 'Tools' menuitem: IE &Session Manager... - {85FCE81C-EE74-4AC3-889F-3ADCD66855B7} - C:\Program Files\IE Session Manager\IESessionManager.dll
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{1BB800DC-12BA-41A4-958D-68379D2B699D}: NameServer = 8.26.56.26,156.154.70.22
    O17 - HKLM\System\CCS\Services\Tcpip\..\{D2EBB2A3-3BBA-4B3C-8932-07B39AAB76EE}: NameServer = 8.26.56.26,156.154.70.22
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Advanced SystemCare Service 6 (AdvancedSystemCareService6) - IObit - C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
    O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
    O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless WiFi Service (S24EventMonitor) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
    O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesService32.exe
    O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\WLKeeper.exe
    O24 - Desktop Component 0: (no name) - https://www.parcel2go.com/images/orderprocess/large-printer-arrow-icon.png

    --
    End of file - 7482 bytes
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,632
    Uninstall both.
    TuneUp Utilities 2012
    IObit\Advanced SystemCare

    They can cause more problems than they solve.
    And it is always best to let Windows manage the memory [Ram]
    Registry Cleaners - TSG Library of Knowledge
    http://library.techguy.org/wiki/Registry_Cleaners
    ------
    Also post the uninstall log from Hjt log
    Start HiJackThis.
    At the bottom right - Other Stuff
    Click on Config > Misc Tools.
    Click > Open Uninstall Manager.
    Click > Save List.
    Save the uninstall list file on your desktop.
    It will then open in Notepad.
    Click Edit > Select All > Edit > Copy-and-Paste the uninstall list in the reply box.
    ------
    Download Security Check by screen317
    http://screen317.spywareinfoforum.org/
    Save it to your Desktop.

    Double click the install icon.
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad - and will save a log called checkup.txt.
    Post the result of the scan here.
     
  3. Tara100

    Tara100 Thread Starter

    Joined:
    Feb 13, 2011
    Messages:
    6
    Hello

    Thank you for your reply.

    I do use ASC and Tune Up Utilities for much more than registry cleaning; which is the part I don't really use to be honest (I did run the cleaner yesterday (out of desperation) as well as a windows disk clean up, hard drive defrag, and rootkit / virus scan to see if any improvements could be seen) I got rid of CCleaner years ago as I stopped using that altogether, but would like to keep these programs unless its proven that they are the culprits for slowing down my computer. I do actually doubt this though, as I can keep them as closed down processes which are 'stopped' until I request they start up - Whether I have them 'stopped' or background running, makes no difference to the operation of the laptop :)

    I do have SuperAntiSpyware on the laptop; what are your thoughts on the application and any 'side effects?


    I clicked on the link you gave for a computer check, but there's no info on the page as to what I would be downloading and what it does exactly....
    Can you expand please?

    Thank you
    Tara


    p.s
    I should have added somewhere that I do not use add ons in my browsers, and 'start up' is the only thing swift about the laptop, as it runs on the bare bones :)
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,632
    If you use Advanced System Care to monitor your Ram usage - it will cause you problems.
    Windows does the job better - I'd stop using ASC.
    Registry Cleaners and System Tweaking Tools
    http://miekiemoes.blogspot.co.uk/2008/02/registry-cleaners-and-system-tweaking_13.html

    Superantispyware and Malwarebytes are two of the best Spyware programs available.

    The security check program will show what security programs that you have installed.
    It would help us to see it.
    Click here.
    http://screen317.spywareinfoforum.org/SecurityCheck.exe
    ------
    Also post the uninstall log from Hjt log
    Start HiJackThis.
    At the bottom right - Other Stuff
    Click on Config > Misc Tools.
    Click > Open Uninstall Manager.
    Click > Save List.
    Save the uninstall list file on your desktop.
    It will then open in Notepad.
    Click Edit > Select All > Edit > Copy-and-Paste the uninstall list in the reply box.
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,497
    First Name:
    Frank
    I'm guessing that computer is a Dell Inspiron 6000 laptop.

    Is it using the original Dell-branded charger that came with it?

    ------------------------------------------------------------

    Right-click My Computer, then click Properties.

    Advise what's listed in the

    Computer:

    section at the bottom of the "General" tab - EXACTLY as you see it there.

    -------------------------------------------------------------

    That laptop supports a maximum of 2 GB(2048 MB) of RAM, so you should max it out.

    http://www.crucial.com/store/mpartspecs.aspx?mtbpoid=19E1DA81A5CA7304

    -------------------------------------------------------------
     
  6. Tara100

    Tara100 Thread Starter

    Joined:
    Feb 13, 2011
    Messages:
    6

    Hello

    The info you ask for is in my first post; I've copied it below :)


    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 759 Mb
    Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 96 Mb
    Hard Drives: C: Total - 54046 MB, Free - 26330 MB;
    Motherboard: Dell Inc., 0WF351
    Antivirus: Kaspersky Internet Security, Updated: Yes, On-Demand Scanner: Enabled
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,497
    First Name:
    Frank
    You didn't answer my question and you didn't provide the information that I requested in post #5.

    The "Tech Support Guy System Info Utility" log doesn't address that.

    ----------------------------------------------------------
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,632
    Hi Tara,
    We need you to follow all suggestions as closely as possible.
    That way we can help you - one step at a time.

    First follow flavallee's suggestion in post # 5.
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,497
    First Name:
    Frank
    blues_harp28 gave you some very good advice about not using IObit Advanced SystemCare and TuneUp Utilities and other "cleaner/fixer" type apps.

    The end result of using them can be a damaged Windows operating system, some programs that no longer work, unexpected error/warning messages, and various other issues.

    If the damage done becomes severe enough, the only viable option is a clean reinstall of Windows.

    -----------------------------------------------------------
     
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