Laptop, BSOD atikmdag.sys

Chain131511

Thread Starter
Joined
Jun 1, 2020
Messages
17
I have a Laptop Dell i7 Inspiron 5567 with AMD R7 M445 Graphics card, I'm having BSODs a lot from the past couple of months. Sometimes I think that its 'cause of the AMD I'm not sure. However when I disable it the BSODs don't come but when I enable it and start playing Fortnite BSOD again comes saying"PAGE_FAULT_IN_NONPAGED_AREA, atikmdag.sys. Here are some dmp files seen through WhoCrash:





crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (0xFFFFF8025E0155D8)
Bugcheck code: 0x50 (0xFFFFA9817AB7CBF0, 0x2, 0xFFFFF8025E0155D8, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\System32\DriverStore\FileRepository\c0320070.inf_amd64_836aef5d167483e2\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA



On Mon 6/1/2020 1:03:11 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\060120-36906-01.dmp
This was probably caused by the following module: atikmdag.sys (0xFFFFF8026B8555D8)
Bugcheck code: 0x50 (0xFFFFDC009271AE30, 0x2, 0xFFFFF8026B8555D8, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\System32\DriverStore\FileRepository\c0320070.inf_amd64_836aef5d167483e2\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).



Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20191211191125.000000+180
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Radeon (TM) R7 M445
Hard Drives: C: 210 GB (141 GB Free); E: 360 GB (266 GB Free); F: 360 GB (215 GB Free);
Motherboard: Dell Inc. 05VRRG, ver A00, s/n /8PFDY32/CN1296679C05C0/
System: Dell Inc., ver DELL - 1072009, s/n 8PFDY32
Antivirus: Windows Defender, Enabled and Updated
 

Chain131511

Thread Starter
Joined
Jun 1, 2020
Messages
17
Well, Even though I've asked for help I was trying different things So I tried installing the 2017 (17.4) version of driver onto other drive and well till now it's working 'cause I don't know I thought it might be HDD's problem so I tried changing up the location, till now it's working I'll try installing latest version as well n let you know if that worked then that it is my HDD's problem I guess, right?
Thank You.
 

blues_harp28

Trusted Advisor
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Joined
Jan 9, 2005
Messages
19,005
Update the driver and let us know it that solves it.
======
Hard drive test download here.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

https://www.megaleecher.net/Seagate_SeaTools_For_DOS_Bootable_USB_Maker_Kit
======
If doing the above doesn't help - post the minidump files and I will check them with Microsoft's debugging program.
Sometimes where the blue screen error is shown - is not where it first started and may not be the cause.

Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
 

Chain131511

Thread Starter
Joined
Jun 1, 2020
Messages
17
Well, I haven't got the time to check my HDD but I was just scrolling through videos on Youtube and Suddenly BSOD came. I have attached the 4 files but pleases check importantly the ones second number starting with 4 'cause that ones were different, said on BOSD screen Memory Management.
Thank You.
 

Attachments

blues_harp28

Trusted Advisor
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Jan 9, 2005
Messages
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It will take some time to check the dump files.
However, if one is saying Memory Management - you need to check the memory as faulty ram could well be the cause.

Memtest86
https://www.memtest86.com/download.htm
There is a free version.
Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test for at least 8 passes.
 

blues_harp28

Trusted Advisor
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Messages
19,005
Minidump check x 4 - in part.
PHP:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except.

Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for atikmdag.sys

Could not read faulting driver name
*** WARNING: Unable to verify timestamp for win32k.sys
PHP:
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

IMAGE_NAME:  memory_corruption

BUCKET_ID_FUNC_OFFSET:  17ba7e
PHP:
THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
The device driver is spinning in an infinite loop, most likely waiting for
hardware to become idle. This usually indicates problem with the hardware
itself or with the device driver programming the hardware incorrectly.

Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for atikmdag.sys

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  Inspiron 5567

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PHP:
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except

*** WARNING: Unable to verify timestamp for atikmdag.sys

Could not read faulting driver name

FAILURE_BUCKET_ID:  AV_INVALID_atikmdag!unknown_function

BUCKET_ID:  AV_INVALID_atikmdag!unknown_function

PRIMARY_PROBLEM_CLASS:  AV_INVALID_atikmdag!unknown_function
Running a ram test should be your next best move.
Report back when that is done.
It is still showing atikmdag.sys as an error but if there is a ram problem that could trigger errors elsewhere on the system.

https://www.memtest86.com/download.htm
There is a free version.
Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test for at least 8 passes.
 

Chain131511

Thread Starter
Joined
Jun 1, 2020
Messages
17
Running a ram test should be your next best move.
Report back when that is done.
It is still showing atikmdag.sys as an error but if there is a ram problem that could trigger errors elsewhere on the system.

https://www.memtest86.com/download.htm
There is a free version.
Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test for at least 8 passes.
They Have given software that Writes it to USB should I use that?
 

Chain131511

Thread Starter
Joined
Jun 1, 2020
Messages
17
For how long did you run the Memtest?
Did you update the AMD drivers.
Did you find time to run the hard drive test?
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

https://www.megaleecher.net/Seagate_SeaTools_For_DOS_Bootable_USB_Maker_Kit
======
Also check for overheating.
https://openhardwaremonitor.org/
Ram Test: almost5 hrs - no errors - test pass 8
HDD Test: almost 3 hrs - pass - I have attached something regarding AMD GPU that came while the test was starting.
Overheating: File is attached
BSOD came: DMP files attached

No, I didn't update the AMD drivers 'cause when I opened the Laptop Today I had a lot of problems I don't know why:
1) My sound was gone, said service is stopped, I went to services started the service, still sound isn't coming.
2) I can't type in search neither open anything from shortcuts or pinned shortcuts like google chrome or File explorer from Taskbar when I click on it it says: "This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page."
3) I was able to see both AMD and Intel Software options when I right-click on my Desktop screen but now I can't see both
4) I also am not able to open any kind of software or game.

Thank You for reading all this and still sticking with me in my problem.
 

Attachments

blues_harp28

Trusted Advisor
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Joined
Jan 9, 2005
Messages
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Are you able to run System File Checker?
In the search box type > cmd
Right click > Select Run as administrator
In the Command Prompt window
Now type [copy and paste] sfc /scannow
Press Enter.
Let it run until it has completed the scan.
It can take running System File Checker up to 3 time for all files to be replaced-repaired
Restart your pc and let us know if it has helped.
 

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