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Laptop, BSOD atikmdag.sys

5K views 34 replies 2 participants last post by  Chain131511 
#1 ·
I have a Laptop Dell i7 Inspiron 5567 with AMD R7 M445 Graphics card, I'm having BSODs a lot from the past couple of months. Sometimes I think that its 'cause of the AMD I'm not sure. However when I disable it the BSODs don't come but when I enable it and start playing Fortnite BSOD again comes saying"PAGE_FAULT_IN_NONPAGED_AREA, atikmdag.sys. Here are some dmp files seen through WhoCrash:

crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (0xFFFFF8025E0155D8)
Bugcheck code: 0x50 (0xFFFFA9817AB7CBF0, 0x2, 0xFFFFF8025E0155D8, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\System32\DriverStore\FileRepository\c0320070.inf_amd64_836aef5d167483e2\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA

On Mon 6/1/2020 1:03:11 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\060120-36906-01.dmp
This was probably caused by the following module: atikmdag.sys (0xFFFFF8026B8555D8)
Bugcheck code: 0x50 (0xFFFFDC009271AE30, 0x2, 0xFFFFF8026B8555D8, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\System32\DriverStore\FileRepository\c0320070.inf_amd64_836aef5d167483e2\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20191211191125.000000+180
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Radeon (TM) R7 M445
Hard Drives: C: 210 GB (141 GB Free); E: 360 GB (266 GB Free); F: 360 GB (215 GB Free);
Motherboard: Dell Inc. 05VRRG, ver A00, s/n /8PFDY32/CN1296679C05C0/
System: Dell Inc., ver DELL - 1072009, s/n 8PFDY32
Antivirus: Windows Defender, Enabled and Updated
 
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#32 ·
Try running the hard drive test again.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

https://www.megaleecher.net/Seagate_SeaTools_For_DOS_Bootable_USB_Maker_Kit
======
Run CHKDSK - Check Disk
Start Menu > Search box > Type cmd
Right click - Run as administrator.
Type.[copy and paste] chkdsk C: /R
[C: being the drive that Windows is installed on - if a different drive letter, use it instead of C:]
Press Enter.
Let it run to completion, do not interrupt.
======
Run an Intel scan for drivers.
https://www.intel.com/content/www/us/en/support/detect.html
 
#34 ·
I suggest you run the pc for a few days, playing games, etc, with AMD disabled and then update us on any improvement, or not.
It could of course be a problem with the installed AMD graphics card that is the cause of the problem.
Some information from the Dell Community regarding Intel and AMD sharing GPU - which I had to remind myself of.
1. ALL video data - even if it is processed by the AMD GPU, passes through the Intel GPU on the way to the display panel. There is no physical connection between the AMD GPU and the screen. This means that to Windows, the Intel GPU will ALWAYS show active AND PRIMARY.

2. By far, not all applications support the hybrid video setup. You may find programs (particularly older games and applications) that will use only the Intel GPU. These may require an update or a paid upgrade to function on a hybrid system.
https://www.dell.com/community/Lapt...raphics-adapter-in-Inspiron-5567/td-p/5108636
 
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