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Laptop cannot connect to wireless network

Discussion in 'Networking' started by terlkay, Jan 24, 2011.

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  1. terlkay

    terlkay Thread Starter

    Joined:
    Jan 24, 2011
    Messages:
    4
    I recently got my laptop's hard drive replaced and now I cannot connect to my home wireless network (or the neighbour's either, for that matter).

    Important points:
    -My laptop cannot connect wirelessly to any network or computer
    -My laptop can connect wired (ethernet cable) to the network
    -My laptop can connect wirelessly using an external usb wireless adapter
    -Other computers can connect wirelessly to the network
    -I own an excellent quality Belkin N Wireless F5D8363-4

    So far, I have tried (in any and every order):
    -reinstalling drivers
    -reinstalling the router modem itself
    -made sure the passwords, mac address filtering and firewalls on the router are all disabled
    -changed the channels on the router
    -made sure the TCP/IP options are set to 'Obtain address automatically'
    -disabled and re-enabled my network cards in the device manager
    -reset the WINSOCK entries to installation defaults and reset IP/IPv4/IPv6 TCP/IP stack to installation defaults
    -entered into cmd the following - 'ftp localhost' which yielded a 'ftp: connect: connection refused'

    Here is my Sysinfo:
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz, x64 Family 6 Model 23 Stepping 6
    Processor Count: 2
    RAM: 3070 Mb
    Graphics Card: ATI Mobility Radeon HD 3650, 512 Mb
    Hard Drives: C: Total - 183146 MB, Free - 142242 MB; D: Total - 122094 MB, Free - 63959 MB;
    Motherboard: ASUSTeK Computer Inc. , M51Va , 1.0 , BSN12345678901234567
    Antivirus: None

    ipconfig /all with wired connection:
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\***>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ***-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-21-5D-37-37-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-23-54-72-16-D7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::14eb:5c69:4346:74e9%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.8(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, 25 January 2011 12:19:17 AM
    Lease Expires . . . . . . . . . . : Friday, 3 March 2147 6:48:40 AM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    ipconfig /all WITHOUT wired connection:
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ***-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-21-5D-37-37-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-23-54-72-16-D7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Xirrus Screenshot:
    [​IMG]

    NOTE: My network is the "Dinh Fam" network.

    I hope this is structured well enough for you to get all the information you need as fast as possible. Thanks for reading.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    can we see a device manager shot - anything with ? or ! or X
    also the services status

    what firewall / security suite do you have ?


    ------------------------------------------------------------------------
    {Device Manager}
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    ------------------------------------------------------------------------



    ------------------------------------------------------------------------
    {Services}
    post back the status - started/stopped and automatic/manual
    Check your Services are Started on all PCs:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations only)
    • WLAN AutoConfig (Vista wireless configurations only)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic (or perhaps manual).

    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running.

    Checking the event log is also a good idea here, there may be clues to what is failing.
    Start > control panel > administrative tools > event Viewer

    ------------------------------------------------------------------------
     
  3. terlkay

    terlkay Thread Starter

    Joined:
    Jan 24, 2011
    Messages:
    4
    Device Manager Screenshot

    [​IMG]

    As we can see the devices don't have any symbols.

    Also, all the services are started and automatic. The one exception was 'Network Connections' which was started, but was set to manual.

    Currently I have no firewall or antivirus installed, it's a brand new hard drive.

    Would this perhaps be more likely to be a hardware problem?

    Thanks for the help.

    EDIT: Argh I'm an idiot, I just realised I'm still SP1. Am downloading SP2 currently and then I will post again when I am done.
     
  4. terlkay

    terlkay Thread Starter

    Joined:
    Jan 24, 2011
    Messages:
    4
    Installed SP2, no difference. :(
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    check to see if there are any other wireless software on the machine which may stop the connection
    whats the make and model of the PC
    often there are
    1) Windows wireless
    2) Manufacturers of pc
    3) Manufacturer of adapter
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,217
    First Name:
    Terry
    Have you installed the latest wireless driver from your laptop manufacturer's web site?

    That's an overwhelmingly strong signal. I hope the computer is at least 5 or 6 feet from the router, as there is such a thing as "too close" with radio signals.
     
  7. terlkay

    terlkay Thread Starter

    Joined:
    Jan 24, 2011
    Messages:
    4
    No other wireless software, checked. Plus it's a new hard drive so there's no software on this except for drivers.

    Asus m51va notebook with a Intel Wi-Fi Link 5100 AGN as the network card.

    Yes I have tried installing the latest driver, and I have already tried connecting to the network at varying ranges.

    Anyway, thanks alot for all your help, but I think I'm going to give up and just purchase a cheap USB wireless adapter. Unless you guys have any ideas about what's going on, then feel free to just close this thread.

    Thanks again!
     
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