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Laptop cannot connect

Discussion in 'Networking' started by iliketoeatoreos, Apr 17, 2010.

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  1. iliketoeatoreos

    iliketoeatoreos Thread Starter

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    I run Windows Vista on my ASUS laptop I got this past Tuesday, and have been doing great with everything with no problems. Last night it was fine, but this morning I can't connect, it says a "cable" is unplugged even though the wireless connection button is still set on the on mode. I've changed nothing since last night but it still won't work. ANd when I try to look at the available networks, none show up.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.


    Let's see this as well.


    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. iliketoeatoreos

    iliketoeatoreos Thread Starter

    Joined:
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    Messages:
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    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\John>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : JohnsComputer
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 90-E6-BA-2B-C4-F7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\John>

    the screenshot i took is:
    http://tinypic.com/r/dg43rk/5
     
  4. JohnWill

    JohnWill Retired Moderator

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    Oct 19, 2002
    Messages:
    106,418
    Your wireless adapter has an error in Device Manager. I suspect the drivers may be corrupted, that's the first thing I'd check. Reload the latest drivers from Asus for the wireless adapter. You can also check the properties of the wireless adapter in Device Manager and see the detailed error message about what it thinks is wrong.
     
  5. iliketoeatoreos

    iliketoeatoreos Thread Starter

    Joined:
    Apr 17, 2010
    Messages:
    3
    Now the top driver is missing, but the Realtek is still there. The realtek has no problems in properties, and I have no idea how to reload drivers
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    The "top driver" is the wireless card. You need to download that from Asus and install it.

    If the top one totally disappeared from Device Manager, my guess is the wireless adapter has either died or is loose in the socket. Open the access door on the bottom of the laptop and reseat it.
     
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