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Laptop "connected with Internet access", but cannot load web page

Discussion in 'Networking' started by guyshahar, Dec 27, 2013.

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  1. guyshahar

    guyshahar Thread Starter

    Joined:
    Jan 20, 2006
    Messages:
    39
    Hi

    I have an ASUS K72F laptop running Windows 7, and it has always worked fine with both wired and wireless connections. I recently changed Internet provider from BT to Plusnet, though I cannot be sure that this is when the problem began.

    It still works fine when wired, but when I switch the wireless on and unplug the ethernet cable, it says that there is a strong connection to the network with internet access, and I am able to find the router by putting http://192.168.1.254/ into the browser, but I cannot load any Internet pages on any browser, and cannot use any other Internet apps like Skype. The wireless works fine on another laptop and on my phone - it is just on this Asus laptop.

    I have tried searching for posts of various forums - but have just ended up using command prompt to ping google (it was not successful) and running a utility called winsockfix, which made no difference. I have scanned for malware and virus - I have removed a couple, but this hasn't fixed the problem.

    Can anyone please help?

    Thanks

    Guy
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,167
    First Name:
    Terry
    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If your only email accounts are free (Hotmail, gmail, etc.) try this direct link. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.

    Also show--both connections at the same time if possible--for ethernet and for Wi-Fi ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. guyshahar

    guyshahar Thread Starter

    Joined:
    Jan 20, 2006
    Messages:
    39
    Thank you.

    The picture is attached. The log was:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\asus>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : asus-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Con
    troller (NDIS 6.20) #2
    Physical Address. . . . . . . . . : 48-5B-39-E9-F8-D6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 1C-4B-D6-FA-86-F8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::81f1:c65c:d8d5:e280%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 27 December 2013 18:05:35
    Lease Expires . . . . . . . . . . : 28 December 2013 20:13:28
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 236735446
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-3A-69-3B-48-5B-39-6A-49-35

    DNS Servers . . . . . . . . . . . : 194.74.65.69
    194.72.9.38
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     

    Attached Files:

  4. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    77,167
    First Name:
    Terry
    The variation in signal strength could indicate incorrect driver, defective adapter or defective router. Do you have the latest wireless driver from Asus' web site? Since you said that two other devices work fine on the wireless network the router is probably OK.
     
  5. guyshahar

    guyshahar Thread Starter

    Joined:
    Jan 20, 2006
    Messages:
    39
    Thank you Terry.

    I have tried to locate this on the Asus website, and I found the machine, but when I clicked on drivers, it just took me to the product information page.

    If there is a variation in speed, but no ability to access the internet at all, would addressing the variable speed issue be likely to result in internet access?

    If so, do you have any thoughts on how to track down the correct drivers?
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,167
    First Name:
    Terry
    I'm not having much success with the Asus web site. Don't know if it is always bad or just having some problem now.
     
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