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Laptop crashed, disk status unreadable

Discussion in 'Hardware' started by cpizzull, Sep 22, 2008.

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  1. cpizzull

    cpizzull Thread Starter

    Joined:
    Nov 12, 2004
    Messages:
    7
    Hi All!

    > nephew's laptop, Gateway ML6714, Vista, SATA harddrive
    > he was playing Spore (shouldn't have been w/this laptop I believe) and screen went black (laptop shutdown I believe)
    > couldn't reboot; tried using restore disks to install Vista from scratch but although it appeared to show a volume, it says it was unrecognized
    > tried executing harddrive driver D20035-001-001.exe but it can't unzip to c:/cab as I believe c: isn't even there anyway
    > tried pulling driver off of the restore disk but perhaps I didn't find the right one during the Vista install....is this my real problem?

    so using diskpart (after having a CD with the harddrive driver in, D20035-001-001.exe)
    > list disk only shows Disk 0
    > Disk 0, status=unreadable, size=149GB,Free=149GB,Dyn is null, Gpt is null
    > select disk 0
    > list partition
    There are no partitions on this disk to show.
    > list volume
    Volume 0, Ltr D, Type=DVD-ROM (only reading the cd disc)

    > details
    Disk Id: 00000000
    Type: ATA
    Bus: 0
    Target: 0
    LUN ID: 0
    There are no volumes.

    I can't create partitions/volumes. Repair doesn't work either. I also believe I can't format if it sees no partition or volume.

    Is this a physical problem? They are still under 1 year warranty so is it best to just send back? Also, did video memory swapping playing Spore cause this corruption??

    Thx for reviewing!
     
  2. cpizzull

    cpizzull Thread Starter

    Joined:
    Nov 12, 2004
    Messages:
    7
    So by everyone's silence, should I assume there's nothing simple I should try and should just use the warranty??
     
  3. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    Based on what you tried, sounds like a dead hard drive.
     
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