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Laptop Crashes After Resume From Hibernation

Discussion in 'Windows 7' started by firefoxsilver9, Apr 8, 2010.

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  1. firefoxsilver9

    firefoxsilver9 Thread Starter

    Joined:
    Aug 3, 2008
    Messages:
    32
    Hi. Sometimes when i close the lid on my laptop to hibernate or standby, it crashes when i try to resume. The crash led to a blue screen. It created a memory.dmp file, which i tried opening with Debugging tools for windows and i get this:







    Microsoft (R) Windows Debugger Version 6.11.0001.402 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path. *
    * Use .symfix to have the debugger choose a symbol path. *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrpamp.exe -
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16481.x86fre.win7_gdr.091207-1941
    Machine Name:
    Kernel base = 0x82c46000 PsLoadedModuleList = 0x82d8e810
    Debug session time: Wed Apr 7 23:17:13.646 2010 (GMT-5)
    System Uptime: 3 days 8:30:07.457
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrpamp.exe -
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....................................
    Loading User Symbols

    Loading unloaded module list
    ................
    0: kd> .restart /f

    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path. *
    * Use .symfix to have the debugger choose a symbol path. *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrpamp.exe -
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16481.x86fre.win7_gdr.091207-1941
    Machine Name:
    Kernel base = 0x82c46000 PsLoadedModuleList = 0x82d8e810
    Debug session time: Wed Apr 7 23:17:13.646 2010 (GMT-5)
    System Uptime: 3 days 8:30:07.457
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrpamp.exe -
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....................................
    Loading User Symbols

    Loading unloaded module list
    ................


    I'm using Windows 7 Ultimate x86, Lenovo Y450 Laptop Core 2 duo processor, 3GB ram. thanks in advance.
     
  2. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Whats the Graphic Card?
    Post a HiJack This Log.
    Download it from the link in my signature.
    DO NOT FIX ANYTHING
     
  3. firefoxsilver9

    firefoxsilver9 Thread Starter

    Joined:
    Aug 3, 2008
    Messages:
    32
    Graphics card is Mobile Intel(R) 4 Series Express Chipset Family



    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:04:56 AM, on 4/8/2010
    Platform: Unknown Windows (WinNT 6.01.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Lenovo\Energy Management\utility.exe
    C:\Program Files\Lenovo\Energy Management\Energy Management.exe
    C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
    C:\Program Files\Lenovo\Lenovo OneKey Theater\OneKeyTheater.exe
    C:\Program Files\Lenovo\Lenovo SlideNav\SlidebarNavigator\SlidebarNavigator.exe
    C:\Program Files\Lenovo\Lenovo SlideNav\SlidebarNavigator\SlidebarDriverAdapter_450vista.exe
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\Lenovo\Lenovo SlideNav\SlidebarNavigator\SlidebarNotifier.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Update\1.2.183.23\GoogleCrashHandler.exe
    C:\Program Files\uTorrent\uTorrent.exe
    C:\Program Files\Rainlendar2\Rainlendar2.exe
    C:\Windows\System32\StikyNot.exe
    C:\Program Files\Aerofoil\Aerofoil.exe
    C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
    C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
    C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files\MediaMonkey\MediaMonkey.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\explorer.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\explorer.exe
    C:\Program Files\K-Lite Codec Pack\Media Player Classic\mpc-hc.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Paul Tolbert\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Users\Paul Tolbert\Documents\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [EnergyUtility] C:\Program Files\Lenovo\Energy Management\utility.exe
    O4 - HKLM\..\Run: [Energy Management] C:\Program Files\Lenovo\Energy Management\Energy Management.exe
    O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
    O4 - HKLM\..\Run: [OneKey Theater] C:\PROGRA~1\Lenovo\LENOVO~1\ONEKEY~1.EXE
    O4 - HKLM\..\Run: [Lenovo SlideNav] "C:\Program Files\Lenovo\Lenovo SlideNav\SlidebarNavigator\SlidebarNavigator.exe"
    O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
    O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Paul Tolbert\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
    O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
    O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Startup: Yahoo! Widgets.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
    O4 - Global Startup: Aerofoil.lnk = C:\Program Files\Aerofoil\Aerofoil.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O13 - Gopher Prefix:
    O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - http://www-307.ibm.com/pc/support/acpir.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
    O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

    --
    End of file - 10750 bytes
     
  4. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
  5. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Checked the log and it seems you are infected.
    Run a full scan using SAS and MalwareBytes and post the logs over here.
     
  6. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Also trying closing all of the applications before Hibernating
     
  7. firefoxsilver9

    firefoxsilver9 Thread Starter

    Joined:
    Aug 3, 2008
    Messages:
    32
    yeah i use chrome. had 2 windows with several tabs and extensions running. updating the graphics drivers now. i'm using Windows 7 ultimate x86. what infection do i have?
     
  8. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    What about changing the power saving options?
    They also are sometimes the reason behind hiebernation issues.
    It seemed like an infection.
    Do you use Windows Live?
     
  9. firefoxsilver9

    firefoxsilver9 Thread Starter

    Joined:
    Aug 3, 2008
    Messages:
    32
    yes i use windows live messenger. what settings should i change for the power options?
     
  10. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Also facing the same problem.
    The problem is 90% times caused by wrong or tweaked drivers.
    Hope you will solve the problem soon!
     
  11. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Antech I am going to ask you to stop using a red or any unusual font for normal text.

    Also if you think you see something amiss in a HijackThis scanlog -- point out exactly what. While there is nothing wrong with suggesting generic malware scans -- you are not otherwise here qualified to offer malware advice.

    -----------------------------------------------

    firefoxsilver9:

    Are you able to upload the minidumps following these directions >> ?

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.


    If you do not see any minidumps, be sure you are not using any cache cleaner such as CCleaner. Also run sysdm.cpl and select Advanced > Startup and Recovery. Make sure "small memory dump" is the one chosen under "write debugging information" and the location should be %systemroot%\minidump

    ------------------------------------------------------------------

    Also, since many of these "resume" type errors are associated with wireless drivers -- if you are using wireless -- do you have the latest available drivers for Win7?

    Looking at your scanlog I would probably suspect this since it seems to involve power settings >> http://silentdevelopment.blogspot.com/2009/10/aerofoil-150-released.html
     
  12. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Am I going to stop like that?
    The answer is YES.
    Thanks..Rollin Rog.
    I will soon point out the suspicious entries.
    This is my last post using RED Color
    Bye


    BTW, What about Blue?
    Just a joke though
     
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,929
    First Name:
    Terry
    IMO for requesting or giving help it is most effective to use the default font, size and color, and use color or bolding or size to emphasize whatever is really important or might be overlooked otherwise.
     
  14. firefoxsilver9

    firefoxsilver9 Thread Starter

    Joined:
    Aug 3, 2008
    Messages:
    32
    Here's the dump file. attached.
     

    Attached Files:

  15. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    We may need more examples to sort this out. The nominal fault is in a Microsoft Networking driver. Typically this type fault would be associated with Non Windows firewalls (you don't have one), out of date networking drivers, (yours seem recent) or other programs which affect Networking and the Winsock stack.

    You have Utorrent running when this BSOD occured and I would suspect that since it is involved in networking.

    However Windows Live may also be a factor since it is present as an added Winsock protocol.

    PROCESS_NAME: uTorrent.exe


    *Note that this one BSOD may not be the one you are getting on resume from standby.
     

    Attached Files:

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