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Laptop crashes on sleep mode

Discussion in 'Windows 7' started by knows_less, May 13, 2011.

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  1. knows_less

    knows_less Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows 7 Home Premium , 64 bit
    Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 3948 Mb
    Graphics Card: ATI Mobility Radeon HD 5400 Series, 1024 Mb
    Hard Drives: C: Total - 152617 MB, Free - 93811 MB; D: Total - 442862 MB, Free - 188188 MB;
    Motherboard: ASUSTeK Computer Inc. , K52Jr, 1.0 , BSN12345678901234567
    Antivirus: ESET Smart Security 4.2, Updated and Enabled'

    Multiple times when ive put my laptop into sleep mode it has crashed when I turn it back on. It does not do it every time, just majority. After I have turned my laptop off normally and then turned it back on I get the windows has crashed screen, asking me if I would like to start my computer in safe mode or normal. I do not get a BSOD. The error message when i log back in says the files that describe the problem are: C:\Windows\MEMORY.DMP.

    Any help anyone could give would be appreciated, thanks.
     
  2. laker_fan

    laker_fan

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    have you tried hybrid sleep
     
  3. knows_less

    knows_less Thread Starter

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    No such luck, still crashes.
     
  4. knows_less

    knows_less Thread Starter

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    Anything else I could try? I would like an alternative to reinstalling windows 7
     
  5. vicks

    vicks

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    You might try the following.... When you trun on the power, immediately start to gently tap the F8 key. This should open the safe mode (black window with white lettering) . Use the arrow keys to move up to "last known good configuration" option, click enter. Let the computer do it's thing.
    When this is done, click on the start sphere>computer. RIght click on C drive. click on properties. select Tools tab> error checking. This will open a small box, be sure both items have check mark beside them. Click okay, you will then receive note that it cannot start and ask if you want to start it on your next reboot. Check yes. Immediately reboot the computer. This step can take a LONG time so you will need to be patient. It should repair any bad sector on the drive.
    Post back and let us know how it goes.,
    Vicks
     
  6. DoubleHelix

    DoubleHelix Banned

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    Did you install SP1 for Windows 7? If so, it's a known bug.
     
  7. vicks

    vicks

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    This is the first time I have heard about a bug with Win 7 SP1. I have had no trouble with it, nor have friends whose computers I keep up have had trouble...
    Will have to be alert and watch for some type of trouble..
    Vicks
     
  8. DoubleHelix

    DoubleHelix Banned

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  9. vicks

    vicks

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    Interesting read>
    Vicks
     
  10. knows_less

    knows_less Thread Starter

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    Thanks for you replies guys. I tried both installing the hotfix and running the error check with no results. Is there some sort of program that can scan my computer and give me a log relevant to my issue?
     
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