1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Laptop crashes when playing DVD's

Discussion in 'Hardware' started by shamlin4, Oct 10, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. shamlin4

    shamlin4 Thread Starter

    Joined:
    Oct 10, 2011
    Messages:
    5
    Hello there! I am wondering if anyone can please help me. I have a Toshiba Satellite L675D-S7012. Lately every time I play a DVD I notice it seems as if the DVD is glitching(small green blocks appear on screen...disappear and then reappear) and then after a couple seconds my computer becomes a blue screen that is telling me my computer has just crashed. It has happened with several DVDs..so I know it is not just the actual DVD. Thank you.:rolleyes:..Stephanie..
     
  2. managed

    managed Allan

    Joined:
    May 24, 2003
    Messages:
    5,359
    With the laptop on a flat surface like a table or worktop does it still misbehave when playing a DVD ?
     
  3. shamlin4

    shamlin4 Thread Starter

    Joined:
    Oct 10, 2011
    Messages:
    5
    I had it on a flat surface, as you said, and it did not crash. Although, there was still glitching going on. What does being on a flat surface do? Thank you...Stephanie..
     
  4. managed

    managed Allan

    Joined:
    May 24, 2003
    Messages:
    5,359
    It improves the flow of air into the laptop's fan, using it on your lap or a soft surface like a bed etc can block this.
    Try blowing into the fan to clear any dust etc, you can get canned compressed air for this but just blowing yourself should work, just watch out you don't get a mouthful of dust !
    Then try it again on a flat surface, does it still 'glitch' now ?
     
  5. shamlin4

    shamlin4 Thread Starter

    Joined:
    Oct 10, 2011
    Messages:
    5
    Yes, there is still some glitching..Glitching is the only way I know how to describe it..It is like flashes of colored boxs...
     
  6. managed

    managed Allan

    Joined:
    May 24, 2003
    Messages:
    5,359
    Glitching is as good a description as any.

    Does it still do it if the charger is on and connected ?

    I'm signing out now but I will check back here later.
     
  7. shamlin4

    shamlin4 Thread Starter

    Joined:
    Oct 10, 2011
    Messages:
    5
    Most of the time, always when I play a movie, I have my charger plugged in. So yes it still does the glitching when it's plugged in. But, I unplugged it and played the DVD and no problems....
     
  8. wolfworx

    wolfworx

    Joined:
    Oct 2, 2001
    Messages:
    1,157
    You did not mention what program you are using to play movies. Are you using Windows media player? Have you tried other programs such as Cyberlink Power DVD? I have had fewer problems with it.
     
  9. managed

    managed Allan

    Joined:
    May 24, 2003
    Messages:
    5,359
    I see, does the screen go less bright when the charger is disconnected ?
    Laptops usually do that to reduce the drain on the battery so if it does happen maybe you could turn the brightness down when the charger is plugged in to see if that helps.
    There will be a key combination to change the brightness, usually it's the Fn key + one of the F keys on the top row, F5 or F6 maybe, one combo will make it more bright the other less.

    What happens if you remove the battery and run it with just the charger ?

    EDIT : try wolfworx's idea as well, didn't see it until I had already posted.
     
  10. shamlin4

    shamlin4 Thread Starter

    Joined:
    Oct 10, 2011
    Messages:
    5
    I do use Windows Media Player...I will try a different player. Thank you both.. My brightness does not changed when unplugged...I'll let you know what happens...This really irritates me...:eek:
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1021645