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Laptop crashes within 10 minutes of launching Sims 4

Discussion in 'Games' started by itssoelectric, May 8, 2015.

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  1. itssoelectric

    itssoelectric Thread Starter

    Joined:
    May 8, 2015
    Messages:
    2
    I've been having an issue with my laptop completely shutting off after only about 10 minutes of having the game open. I played the sims 3 for hours at a time for months before I had the same issue with the sims 3. It was fine until one day my laptop just powered off, and it continued to do so. I uninstalled the sims 3 recently because I upgraded to sims 4, assuming it was just an issue with s3, but as soon as I launched the game (sims 4) and was in create a sims mode for maybe 10 minutes, my laptop did the same thing. My laptop doesn't do this in any other situation. It runs perfectly fine and never shuts off until I open the game. My specs theoretically are high enough to support the game, but I'll post my dxdiag in a comment for a more thorough display of the system.

    I don't have any mods, just custom content. My drivers also probably haven't been updated in a while, though I'm not sure if that will make a difference.

    Any help would be appreciated!
     
  2. itssoelectric

    itssoelectric Thread Starter

    Joined:
    May 8, 2015
    Messages:
    2
    DxDiag:

    ------------------
    System Information
    ------------------
    Time of this report: 5/8/2015, 11:54:09
    Machine name: RA
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150316-1654)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP Pavilion dv7 Notebook PC
    BIOS: InsydeH2O Version CCB.03.72.33F.22
    Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.9GHz
    Memory: 6144MB RAM
    Available OS Memory: 5602MB RAM
    Page File: 2969MB used, 8233MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon HD 7640G
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: ATI display adapter (0x9903)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9903&SUBSYS_1833103C&REV_00
    Display Memory: 3012 MB
    Dedicated Memory: 467 MB
    Shared Memory: 2545 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO139E
    Native Mode: 1600 x 900(p) (60.123Hz)
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1116 (English)
    Driver Version: 8.941.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 1/27/2012 13:50:28, 942592 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-DA43-11CF-D077-3938BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x9903
    SubSys ID: 0x1833103C
    Revision ID: 0x0000
    Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS711_Mobile:8.941.0.0:pci\ven_1002&dev_9903&subsys_1833103c
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers and Headphones (IDT High Definition Audio CODEC)
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1833&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6418.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/2/2014 07:48:32, 540160 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Communications Headphones (IDT High Definition Audio CODEC)
    Default Sound Playback: No
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1833&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6418.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/2/2014 07:48:32, 540160 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Internal Mic (IDT High Definition Audio CODEC)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6418.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 1/2/2014 07:48:32, 540160 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Stereo Mix (IDT High Definition Audio CODEC)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6418.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 1/2/2014 07:48:32, 540160 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1022, 0x7807
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn1e5c
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 398.6 GB
    Total Space: 590.3 GB
    File System: NTFS
    Model: Hitachi HTS547564A9E384 SATA Disk Device

    Drive: D:
    Free Space: 2.2 GB
    Total Space: 19.9 GB
    File System: NTFS
    Model: Hitachi HTS547564A9E384 SATA Disk Device

    Drive: G:
    Model: ELBY CLONEDRIVE SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    Drive: E:
    Model: hp BD CMB UJ160 SATA CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    Drive: F:
    Model: ELBY CLONEDRIVE SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Realtek PCIE CardReader
    Device ID: PCI\VEN_10EC&DEV_5229&SUBSYS_1833103C&REV_01\4&42C02CE&0&00AA
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1833103C&REV_11\3&2411E6FE&3&90
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&2411E6FE&3&C4
    Driver: n/a

    Name: AMD USB 3.0 Host Controller
    Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1833103C&REV_03\3&2411E6FE&3&81
    Driver: n/a

    Name: AMD SATA Controller
    Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_1833103C&REV_00\3&2411E6FE&3&88
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&2411E6FE&3&C3
    Driver: n/a

    Name: AMD USB 3.0 Host Controller
    Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_1833103C&REV_03\3&2411E6FE&3&80
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_43A2&SUBSYS_00001022&REV_00\3&2411E6FE&3&AA
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&2411E6FE&3&C2
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&3&A4
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&2411E6FE&3&A8
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&2411E6FE&3&C1
    Driver: n/a

    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_1833103C&REV_11\3&2411E6FE&3&A3
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&2411E6FE&3&C0
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_1833103C&REV_01\3&2411E6FE&3&A2
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_12341022&REV_00\3&2411E6FE&3&20
    Driver: n/a

    Name: AMD Radeon HD 7640G
    Device ID: PCI\VEN_1002&DEV_9903&SUBSYS_1833103C&REV_00\3&2411E6FE&3&08
    Driver: n/a

    Name: Atheros AR9485 802.11b/g/n WiFi Adapter
    Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01\4&2CD8B16B&0&0020
    Driver: n/a

    Name: AMD SMBus
    Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_1833103C&REV_14\3&2411E6FE&3&A0
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_1833103C&REV_00\3&2411E6FE&3&00
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_9902&SUBSYS_1833103C&REV_00\3&2411E6FE&3&09
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_182D103C&REV_07\4&20C67C64&0&00A8
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1833103C&REV_11\3&2411E6FE&3&92
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&2411E6FE&3&C5
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3538.0513
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
    ATI Ticker,0x00200000,0,1,Ticker.ax,
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
    CyberLink Line21 Decoder (PDVD10),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    CyberLink DVD Navigator (PDVD10),0x00200000,0,3,CLNavX.ax,8.01.0000.3411
    CyberLink AudioCD Filter (PDVD10),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    CyberLink Matroska Splitter(PDVD10),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.1902
    CyberLink TimeStretch Filter (PDVD10),0x00200000,1,1,clauts.ax,2.00.0000.3404
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.02.0000.20126
    ATI MPEG Video Decoder,0x00400000,1,2,atimpenc.dll,12.02.0000.20126
    CyberLink RealMedia Splitter(PDVD10),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1706
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
    CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.3408
    MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
    PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    CyberLink Audio Decoder (PDVD10),0x00201000,1,1,Claud.ax,8.04.0000.4528
    CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,CLVsd.ax,8.04.0000.2505
    CyberLink HD/BD Mixer (PDVD10),0x00200000,1,2,CLHBMixer.ax,2.00.0000.3407
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
    MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000
    CyberLink Audio Effect (PDVD10),0x00200000,1,1,ClAudFx.ax,6.00.0000.7225
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.02.0000.20126
    AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.02.0000.20126
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
    ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.02.0000.20126
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513
    CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.4516
    ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.02.0000.20126
    CyberLink Digest Filter (PDVD10),0x00200000,2,2,DigestFilter.dll,1.00.0000.4028
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    Cyberlink SubTitle Importor (PDVD10),0x00200000,2,1,CLSubTitle.ax,2.00.0000.1823
    ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.02.0000.20126
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
    MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
    CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.0030.3327
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    CyberLink Tzan Filter (PDVD10),0x00200000,1,1,CLTzan.ax,3.05.0000.4515
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
    CyberLink RealVideo Decoder(PDVD10),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    Cyberlink SubTitle Importor 2.0 (PDVD10),0x00200000,1,0,CLSubTitle.ax,2.00.0000.1823
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
    CyberLink Video Decoder (PDVD10),0x00200000,1,2,CLCvd.ax,1.00.0030.3327
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
    CyberLink MPEG-4 Splitter (PDVD10),0x00600000,1,2,clm4splt.ax,1.01.0000.2906
    CyberLink RealAudio Decoder(PDVD10),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
    ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.02.0000.20126
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
    CyberLink FLV Splitter(PDVD10),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.2027
    Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2518
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.02.0000.20126
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18741
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

    Audio Capture Sources:
    Internal Mic (IDT High Definiti,0x00200000,0,0,qcap.dll,6.06.7601.17514
    Stereo Mix (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

    WDM Streaming Capture Devices:
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    MicIn4,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
    HP Truevision HD,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

    WDM Streaming Rendering Devices:
    Dock HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    LineOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Video Capture Sources:
    CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
    HP Truevision HD,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Audio Renderers:
    Speakers and Headphones (IDT Hi,0x00200000,1,0,quartz.dll,6.06.7601.18741
    CyberLink Audio Renderer (PDVD10),0x00200000,1,0,cladr.ax,7.00.0000.4422
    Communications Headphones (IDT ,0x00200000,1,0,quartz.dll,6.06.7601.18741
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
    DirectSound: Communications Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.18741
    DirectSound: Speakers and Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.18741

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
     
  3. angeloanan

    angeloanan

    Joined:
    May 27, 2015
    Messages:
    8
    Please quote your DxDiag report. It's very annoying. anyway, do you have your battery inserted properly on your laptop? It might be a power supply thing. Don't forget to switch your power plan to high performance!
     
  4. Super-D-38

    Super-D-38

    Joined:
    Apr 25, 2002
    Messages:
    3,974
    Welcome to TSG! (y)

    So you first got the issue with Sims 3 but upgraded thinking it was a game problem... Hmm.
    Can you recall any changes or other odd behavior when it first started?
    Do you notice the fans spinning up louder or sooner than they have before? Might be heat related.

    Install or remove any programs right before? Could be corrupt driver or file.

    Can you test it with any other games?
    Update your video and audio drivers.
    Check for updates to Flash and Java.
    Wouldn't hurt to run a defrag if you haven't.
     
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