Laptop - Dead?

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markus1980

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Dec 30, 2010
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Hi!

I was just browsing amazon when a box popped up saying Windows Explorer had stopped working.

Then a blue screen appeared with STOP: C000021 unknown hard error systemroot\system32\ntdll.dll

The laptop then shut itself down and now won't reboot at all (not even in safe mode, last known good configuration etc).

I have a Dell laptop, it's 18 months old, Windows Vista and never had a problem with it before now. I probably did once have a recovery disk but haven't a clue where it could be or if it's still around.

Is the laptop dead or can the problem be solved?

Thanks :)
 

markus1980

Thread Starter
Joined
Dec 30, 2010
Messages
3
Update:

The laptop is now turning on. But within a minute of the desktop page loading a box comes up saying WINDOWS EXPLORER HAS STOPPED WORKING, then a blue screen appears and then it shuts itself off.

Any ideas?
 
Joined
Sep 13, 2010
Messages
628
Could hardware problems, check your RAM(s) chip to see if they are properly seated, Etc....

As was suggeted to you in other areas, try from another computer and visit the DELL site and see if you can get hold of a Manual and see how One can get access to the Restore partition on your HD.
If you cannot find one, do like me when a Manual is not available:
Try every Bloody combination you can at Boot Up, what the H_LL your machine is not working anyway so no harm trying.

Try:1) Contiuously Tapping the Esc (Escape) Key as soon as you start up
: 2) Try the F1, F2, F3, etc, while booting up, on some machines it is the F12 key (Note, you will have to try each Key individually at each boot up, So Patience here is a Factore)
Hopefully, one of this Combinations will get you that Restore partition.

Good luck and Happy New Year
Ray
 

markus1980

Thread Starter
Joined
Dec 30, 2010
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3
Joined
Dec 11, 2008
Messages
1,059
read the link, dell recovery option appears to be the ctrl key and the f11 key at the same time during boot up...not the f8 key.

good luck
 
Joined
Sep 13, 2010
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628
To kenny111111,

Thanks for that very usefull Link, I have it Bookmarked, great referrence tool for helping people with their laptops.
Ray
 
Joined
Oct 21, 2008
Messages
51
Have you tried booting the computer from a CD/DVD (the one that came with Windows or a Linux LiveCD)?
 
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