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Laptop does not connect to internet

Discussion in 'Networking' started by nascarjrfan, Nov 13, 2018.

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  1. nascarjrfan

    nascarjrfan Thread Starter

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    My HP laptop will not connect to internet, Windows 10 OS. All I get is NO INTERNET CONNECTION and it shows to be connected.
     
  2. nascarjrfan

    nascarjrfan Thread Starter

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    DNS server not found is one response. Now my other laptop will not connect for that reason. Our PC, my iPhone, iPad will all connect.
     
  3. TerryNet

    TerryNet Moderator

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    You fail to get a network connection with both ethernet and Wi-Fi? Or do you get a good connection to the router but do not have internet access?

    Have you checked to make sure you have the latest correct network drivers?

    What firewall or security suite are you using?
     
  4. Couriant

    Couriant Trusted Advisor

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    To add to Terry's questions:

    Please provide the information from Command Prompt that comes with this command:

    ipconfig /all
     
  5. DaveA

    DaveA Trusted Advisor Spam Fighter

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    If you are seeing this as you click the "Network" icon in the lower right of the screen, yes you are connected to the network, BUT, the network is NOT connected to the internet.
    To many people think that this icon is the "internet" connection.
     
  6. nascarjrfan

    nascarjrfan Thread Starter

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    I'm using Windows Defender firewall. I have a connection with Wi-Fi but do not have internet access.
    I've typed in the command. It pops up but immediately pops off.
    I was looking at these settings. There is no IP address or DNS server address.

    [​IMG]
     
  7. TerryNet

    TerryNet Moderator

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    Typed in a Run box (incorrect) or in a Command Prompt window (as James specified)?
     
  8. nascarjrfan

    nascarjrfan Thread Starter

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    I have the info, TerryNet, just don' know how to get it here since I don't have a connection.
     
  9. nascarjrfan

    nascarjrfan Thread Starter

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    Working on it.
     
  10. Couriant

    Couriant Trusted Advisor

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    I should have been more specific, I meant to type the ipconfig command in a Command Prompt window which you can get by typing Command Prompt in the Search bar.

    But the image shows that your computer should be receiving information from your router directly. The IPCONFIG command will show us exactly what it received.
     
  11. nascarjrfan

    nascarjrfan Thread Starter

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    Okay, this is what I came up with.
    [​IMG]

    [​IMG]
     
  12. nascarjrfan

    nascarjrfan Thread Starter

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    Well, that's kind of small.
     
  13. Couriant

    Couriant Trusted Advisor

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    In command prompt, try these commands:

    ping google.com
    ping 8.8.8.8
    ping 192.168.1.254

    and let me know if you get any responses.
     
  14. nascarjrfan

    nascarjrfan Thread Starter

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    Ping request could not find host google.com. Please check the name and try again.
     
  15. nascarjrfan

    nascarjrfan Thread Starter

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    Excuse me, I would like to know the next step.
     
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