Laptop does not connect to the internet

Status
This thread has been Locked and is not open to further replies. The original thread starter may use the Report button to request it be reopened but anyone else with a similar issue should start a New Thread. Watch our Welcome Guide to learn how to use this site.

OfentseM

Thread Starter
Joined
Sep 28, 2021
Messages
4
Hi I am unable to use the university wifi on campus.
My laptop says “No internet,secured”.
However when I connect it to my personal WiFi it worries.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,754
What differences between the two networks--band, encryption, etc.?

For each network ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
(In Windows 10 you may have to use some other procedure to get a Command Prompt window.)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

[Press ENTER after the command.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

OfentseM

Thread Starter
Joined
Sep 28, 2021
Messages
4
The one that is not connected to the internet is a public wifi

And the one that works and connects the internet is from a mobile phone Hotspot
 

OfentseM

Thread Starter
Joined
Sep 28, 2021
Messages
4
G4. C:\Windows\system32\cmd.exe

Microsoft Windows [Version 10.0.19043.1237]

© Microsoft Corporation. All rights reserved.

C: \Users\Ofentse Makgato>IPCONFIG/ALL

Windows IP Configuration

Host Name .

Primary Dns Suffix

LAPTOP-BK004HS4

Node Type

Hybrid

IP Routing Enabled.

No

WINS Proxy Enabled.

No

Wireless LAN adapter Local Area Connection* 9:

Media State . Media disconnected

Connection-specific DNS Suffix

Description Microsoft Wi-Fi Direct Virtual Adapter

Physical Address. 02-45-E2-56-E0-B5

DHCP Enabled. Yes Autoconfiguration Enabled Yes

Wireless LAN adapter Local Area Connection* 11:

Media State

Connection-specific DNS Suffix

Media disconnected

Description . Physical Address.

Microsoft Wi-Fi Direct Virtual Adapter #3 82-45-E2-56-E0-B5

DHCP Enabled. .

Yes

Autoconfiguration Enabled Ethernet adapter Ethernet 2:

Yes

Media State

Connection-specific DNS Suffix

Media disconnected

Description . Physical Address.

Kaspersky Security Data EscortAdapter 00-FF-BE-C9-3D-59

DHCP Enabled.

No

Autoconfiguration Enabled

Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix
GH. C:\Windows\system32\cmd.exe

Media State

Connection-specific DNS Suffix Description .

Physical Address.

DHCP Enabled.

Autoconfiguration Enabled

Ethernet adapter Ethernet 2:

Media State .

Connection-specific DNS Suffix

Description .

Physical Address.

DHCP Enabled.

Autoconfiguration Enabled Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix Description .

Physical Address.

DHCP Enabled.

Autoconfiguration Enabled Link-local IPV6 Address Autoconfiguration IPV4 Address.

Subnet Mask .

Default Gateway DHCPv6 IAID .

DHCPv6 Client DUID.

DNS Servers .

NetBIOS over Tcpip.

Media disconnected

: Microsoft Wi-Fi Direct Virtual Adapter #3

: 82-45-E2-56-E0-B5

Yes

Yes

Media disconnected

Kaspersky Security Data Escort Adapter

00-FF-BE-C9-3D-59

No

Yes

Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC

00-45-E2-56-E0-B5

Yes Yes fe80: : d497: 1f8: c760: f6b1%19(Preferred) 169.254.246.37 (Preferred)

255.255.0.0

369116642

00-01-00-01-27-64-1A-47-00-00-10-01-A1-3E fec0:0:0:ffff: : 1%1 fec0:0:0:ffff::2%1 feco:0:0:ffff: :3%1 Enabled

Ethernet adapter Bluetooth Network Connection:

Media State Media disconnected

Connection-specific DNS Suffix

Description . Bluetooth Device (Personal Area Network)

Physical Address. 00-45-E2-56-E0-B6

DHCP Enabled. Yes

Autoconfiguration Enabled Yes
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
42,063
Typically when you are connecting to a public WiFi, you would need to accept some kind of policy for using the WiFi. Having said that, your computer did not get an IP from the network. That could be an issue on the network end too. Check with the University on its policies for connecting as you may need to provide information to allow the machine to connect.

Does your University have a student connection that is not for the public (i.e. using your own login)?
 

OfentseM

Thread Starter
Joined
Sep 28, 2021
Messages
4
Yes it does. The are three available networks.
One that requires a username and password also does not connect to the internet, it basically gives the same error.

Which is why I thought the public one would work instead.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
42,063
OK, so you have 2 networks from the same 'provider' (in this case your school) where you are not able to connect.

I did notice you have some kind of Kaspersky software. I would suggest disabling that and then remove the networks from your saved list (if present) and try again. To get to the saved list, go to Network and Settings > WiFi > Managed Known Networks. Click on the networks, then click Forget on each one. Try to connect again.
 
Joined
Sep 30, 2021
Messages
17
From your extract above it appears that you are not getting a valid IP address from the network you are connecting to.
 

texasbullet

Ramon
Joined
Jun 11, 2014
Messages
3,056
Hi I am unable to use the university wifi on campus.
My laptop says “No internet,secured”.
However when I connect it to my personal WiFi it worries.
Maybe the schools have the wireless internet blocked to other users. You may want to check with your school IT personnel or office.
 

masterimmu

Imran
Joined
Dec 24, 2018
Messages
2
  • Try manual ip configuration. Carefully enter DNS server ip, also try 8.8.8.8 instead of default
  • If not...do network reset "Settings->Network & Internet->Network reset" and restart (It will remove all wifi passwords)
  • If still there is problem? It must be from router side.
 
Status
This thread has been Locked and is not open to further replies. The original thread starter may use the Report button to request it be reopened but anyone else with a similar issue should start a New Thread. Watch our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top