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Laptop doesn't recognize cd/dvd drive!

Discussion in 'Windows Vista' started by Regina771, May 26, 2011.

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  1. Regina771

    Regina771 Thread Starter

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    Just about a month ago my laptop stopped reading/burning any cd's.
    I've read and tried the various fixes found on this site, and on the microsoft site, but nothing has helped.
    When running Microsoft's Fix It App, it tells me, "CD/DVD drive is not detected". The drive ejects normally.

    Does anyone know what I could do to fix this or know the cause of it?
    Thanks
     
  2. toddlerstomper

    toddlerstomper Banned

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    have you tried uninstalling the driver for your cd drive then rebooting ?

    also what kind of laptop do you have and what is the service tag number?
     
  3. Regina771

    Regina771 Thread Starter

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    Yes, I have tried uninstalling the driver and rebooting, but it never came back up...
    I have an HP Pavilion dv6700. By service tag number are you referring to the s/n or p/n or model #, cause they're all on the service tag...?
     
  4. catmilk

    catmilk Banned

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  5. catmilk

    catmilk Banned

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    Do you have a cd labled drivers that came with your vista installation disk??
     
  6. catmilk

    catmilk Banned

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    Please run the TSG SysInfo app and paste the results here.
     
  7. catmilk

    catmilk Banned

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    Here give this a shot!!!

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}

    If you venture to the registry key above by doing the following steps:

    Click on the start menu.
    If this is a Vista machine in the search box type in regedit without the quotation marks.
    Maximize the HKLM and then go ahead and browse until you reach the key listed above.
    In the right panel you will see something along the lines of UperFilter and LowerFilter you want to click on each filter key and hit delete. Click yes when it asks to confirm if you wish to delete the key.
    Restart Windows.
    Let me know if this works.
     
  8. catmilk

    catmilk Banned

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    If my last post doesnt work then open notepad and copy and paste the below txt



    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "upperFilters"=-

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "LowerFilters"=-

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "upperFilters"=-

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "LowerFilters"=-

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "upperFilters"=-

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "LowerFilters"=-

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "upperFilters"=-

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "LowerFilters"=-



    Save it as reg.run

    Here is the link where I got this info hope this helps you out.

    http://www.vistax64.com/drivers/124...es-disappear-when-new-software-installed.html
     
  9. Regina771

    Regina771 Thread Starter

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    Thanks so much catmilk!

    I'm still confused, because I see at least three different numbers... So here's a picture of my service tag. :D http://i6.photobucket.com/albums/y231/SquirrelsAreWatching/IMG_3429.jpg

    Here's my device manager: http://i6.photobucket.com/albums/y231/SquirrelsAreWatching/CaptureWiz.png

    I do not have a vista installation disc. I bought the laptop with everything installed.

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
    Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60, x64 Family 15 Model 104 Stepping 2
    Processor Count: 2
    RAM: 3006 Mb
    Graphics Card: NVIDIA GeForce 7150M / nForce 630M, 64 Mb
    Hard Drives: C: Total - 178660 MB, Free - 86565 MB; D: Total - 12119 MB, Free - 1675 MB;
    Motherboard: Quanta, 30CF, 85.26, None1
    Antivirus: None

    I've already deleted the upper and lower filters like... 3 weeks ago, and still nothing.

    I'm about to try the last step now.
    Thanks so much for all the effort so far!
     
  10. Regina771

    Regina771 Thread Starter

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    Also, did you mean for me to save it as run.reg since the other way around doesn't save as a registry code..?
     
  11. Regina771

    Regina771 Thread Starter

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    Annnnddd, no drives, still. :[
     
  12. catmilk

    catmilk Banned

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    Yes i meant run.reg did you try that???
     
  13. catmilk

    catmilk Banned

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  14. Regina771

    Regina771 Thread Starter

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    I ran the hard disk test in BiOs and the status came out as #10008-replace hard disk. :\
     
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