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Laptop doesn't sleep or hibernate

Discussion in 'Windows 8' started by DiaSharaf, Aug 9, 2014.

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  1. DiaSharaf

    DiaSharaf Thread Starter

    Joined:
    Aug 9, 2014
    Messages:
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    Hi,

    I have a Dell Inspiron 17R 5737, running Windows 8.1.

    my laptop does not go to sleep or hibernate. each time I close the lid, or press the power button it seems that it forcefully shut down or go to sleep/hibernate and then shuts down immediately "the shut down screen does not appear". When i start the laptop opening the lid/ pressing the button, it starts as if it were properly shut down.

    I am aware of the options that I can adjust for sleep/ hibernate/ or shut down, when the lid is closed/ the power button pressed. the problem also exists when giving a "Sleep/ hibernate" order from the start menu.
    I have tried several suggested solutions on the web. I have updated the Bios " whatever that does", and several other drivers. I have tried running a "PowerCfg -energy" test on the command prompt, " several people mentioned that by using this test the found a driver that is requesting the computer to not sleep, but i found no such errors. i ran a few tests on Dell.com to check for any problems but everything seems OK.

    also, when the laptop is sitting idle for a while and it goes automatically for sleep, it does not wake up by moving mouse/ clicking on the power button, I have to shut it down by holding the power button, then press it again to turn it on.

    as I remember the problem first appeared after updating the windows from 8.0 to 8.1

    please help, and thanks in advance
     
  2. granthillsSA

    granthillsSA

    Joined:
    May 21, 2012
    Messages:
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  3. Tim345

    Tim345

    Joined:
    Jan 25, 2013
    Messages:
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    When updating to Windows 8.1 you sometimes have to update the drivers as they are not compatible with Windows 8.1. Go to the Dell website and search for Windows 8.1 drivers for your model of laptop. If you have a Dell utility installed on your laptop that searches for and updates drivers you could also run that.
     
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