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laptop extremely slow even after anti-virus scan, cpu 100%

Discussion in 'Virus & Other Malware Removal' started by onlyj, Nov 29, 2011.

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  1. onlyj

    onlyj Thread Starter

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    my laptop has been extremely slow. i checked my laptop for viruses and it didn't have any. i downloaded malwarebytes and spybot and both said i had no infections. i downloaded other anti-virus scans and re-checked and it still said no viruses. every time i start my laptop, it takes forever to load, and when i open my firefox or internet explorer, it is extremely slow. when i watch videos, the videos lag. i checked my cpu usage and it says 100% which i don't get because i use my laptop for school work and watch videos and shows. please help me
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    What's the description of your laptop?

    Is it running Windows XP or Vista or 7, 32-bit or 64-bit?

    -------------------------------------------------------
     
  3. onlyj

    onlyj Thread Starter

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    hello,

    i have windows 7 and it's 64 bit.
    i have a intel(r) celeron (r) cpu 900.


    can u help me?
     
  4. onlyj

    onlyj Thread Starter

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    i checked my laptop with all these antivirus programs and it doesnt show that i have a virus. what's the problem to my slow working comp?
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
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    Intel Celeron is a low-end processor that comes in low-cost computers.
    Windows 7 would run noticably faster and snappier with an Intel Core 2 processor.

    How much RAM does that computer have?
    What's the brand name, model name, and model number of that computer?

    -------------------------------------------------------

    Go to Control Panel - User Accounts.
    Select "Change UAC Settings".
    Move the slider to "Never Notify", then click OK.
    Restart the computer.
    (Note: This needs to be done first so HiJackThis will work properly)

    ------------------------------------------------------

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.
    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.
    Allow it to install in its default location - C:\Program Files.
    After it's been installed, start it and then click "Do a system scan and save a log file".
    When the scan is finished in less than 30 seconds, a log file will appear.
    Save that log file.
    Return here to your thread, then copy-and-paste the entire log file here.

    ------------------------------------------------------
     
  6. onlyj

    onlyj Thread Starter

    Joined:
    Oct 26, 2011
    Messages:
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    HP presario cq62 notebook
    ram 2.00GB
     
  7. onlyj

    onlyj Thread Starter

    Joined:
    Oct 26, 2011
    Messages:
    61
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:19:17 PM, on 11/30/2011
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16869)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
    C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
    O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O15 - ESC Trusted Zone: http://*.update.microsoft.com
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
    O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework//microsoft/wrc32.ocx
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgfws.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: HPWMISVC - Unknown owner - C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: USADISK UPDATE SERVICE (USADISK_AGENT) - Unknown owner - C:\Program Files (x86)\USADISK\WEBHARD_Agent.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 8846 bytes
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,955
    First Name:
    Frank
    You didn't provide the entire model number.

    The HP/Compaq support site lists 45 models in the CQ62 series.

    There should be a dash and a combination of numbers and letters after CQ62.

    Look at the HP/Compaq sticker on the case, then advise what the product number(P/N) is.

    ----------------------------------------------------------

    Have you been using the file and registry cleaning feature that comes as part of AVG 2012?

    ----------------------------------------------------------
     
  9. onlyj

    onlyj Thread Starter

    Joined:
    Oct 26, 2011
    Messages:
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    Presario CQ62-219WM Laptop PC


    i have not used the file registry cleaner because i downloaded the free trial version and it doesnt have it
     
  10. onlyj

    onlyj Thread Starter

    Joined:
    Oct 26, 2011
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    actually, do u mean by the analyze for registry errors? i haven't..
    i'm doing that now
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
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    Do NOT(!) use the file and registry cleaning feature of AVG 2012.

    That's one reason why I discourage people from installing and using AVG 2012.

    The company has integrated those features in the last 2 versions in order to make more money, and they're dangerous to use.

    --------------------------------------------------------
     
  12. flavallee

    flavallee Trusted Advisor

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    May 12, 2002
    Messages:
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    First Name:
    Frank
    Here is the support site for the Compaq Presario CQ62-219WM laptop.

    You should add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    It comes with an Intel Celeron 900 2.20 GHz processor and 2 GB of RAM.

    Because it comes with Windows 7(64-bit), you should double the RAM to 4 GB.

    A 4 GB kit(2 GB X 2) of DDR2 PC2-6400(DDR2-800) is $51.99 plus shipping at the CRUCIAL site.

    Considering you like to watch videos and you're complaining of slowness, that's another reason to add more RAM.

    ---------------------------------------------------------
     
  13. onlyj

    onlyj Thread Starter

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    if i purchase this, will it make my laptop back to normal? like the speed??
     
  14. onlyj

    onlyj Thread Starter

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    i went onto that crucial site and it says the price is 173.99
     
  15. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    That's because you selected the 8 GB kit instead of the 4 GB kit.

    Here is the link for the 4 GB kit of DDR2 PC2-6400 modules.

    Before you unscrew the compartment to remove/replace modules, make sure the laptop is turned off and the battery is removed.

    -------------------------------------------------------
     
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