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Laptop freezes and hard reboot needed

Discussion in 'Hardware' started by bluegiant, Nov 24, 2012.

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  1. bluegiant

    bluegiant Thread Starter

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    My Dell XPS laptop keeps freezing randomly and nothing will work unless I hard reboot. It normally freezes when I leave the computer on and the screensaver goes on. Once that is on, I know I will have to restart the computer. When it freezes, I cannot use anything on the computer including CTRL+ATL+DEL. I have tried to system restore to earlier time as well and twice it says the system restore was not possible. "System restore failed to extract the file."

    It had worked fine til about a week ago and now I have to hard reboot it at least once a day.

    I don't know if its a hardware problem, if its a Windows problem, or a virus infecting my laptop.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3838 Mb
    Graphics Card: NVIDIA GeForce 9400M G, 256 Mb
    Hard Drives: C: Total - 461899 MB, Free - 404739 MB; D: Total - 14999 MB, Free - 5951 MB;
    Motherboard: Dell Inc., 0K171D
    Antivirus: Norton 360, Updated and Enabled
     
  2. Oddba11

    Oddba11

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    Jim
    Windows has become corrupted or the HDD is faulty.
     
  3. bluegiant

    bluegiant Thread Starter

    Joined:
    Nov 24, 2012
    Messages:
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    What can I do to fix that? Or check which one it is?
     
  4. Oddba11

    Oddba11

    Joined:
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    First Name:
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    You can test the HDD using the drive manufacturers disk tools.

    For Windows, assuming you have a retail installation disc, you can boot from the disc and perform a Repair installation.
     
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